Canadians wary of consumer protection in digital economy, according to new global index from Checkout.com

• Checkout.com launches inaugural Digital Economy Trust Index, which ranks countries based on consumer perception of security, transparency and user experience
• Canadian consumers lack confidence in consumer protection but experience lower levels of fraud and are more comfortable storing card details online
• The Index reveals first of a kind correlation between consumer trust in the digital economy and national growth in GDP

LONDON, May 14, 2025 Today Checkout.com, a leading global digital payments company, launches the inaugural Digital Economy Trust Index, which measures consumer confidence in digital platforms and ranks 16 countries based on security, transparency and user experience in the digital economy. The ranking reveals a strong direct correlation between consumer trust in the digital economy and individual country GDP growth rates between 2014 and 2024, demonstrating the critical importance of digital trust to economic growth in the modern era.

China tops the Index ranking with a trust rating of 8.6 out of 10, followed by the United Arab Emirates (UAE), The Kingdom of Saudi Arabia (KSA), and Egypt. Surprisingly, considering the high rates of digitisation and e-commerce adoption in the region, Japan comes in last with an overall trust rating of just 2.6.

The Digital Economy Trust Index is intended to provide a comprehensive view of how individuals interact with, trust, and adopt digital systems. This helps businesses, policymakers and technology providers understand key trust drivers and barriers and ultimately grow trust in the digital economy to stimulate broader economic growth. Of the 18 distinct dimensions investigated in all markets, those that correlate most closely with the overall trust score were trust that new technology makes payment safer and trust in AI tools. This illustrates the inherent economic value of innovative payments and AI technologies.

China has a clear lead in trust in the digital economy, scoring full marks on trust in new payment methods, biometric security, and a belief that new technology makes payments safer. This suggests a mature technology infrastructure, cultural openness to digital innovation, and a supportive regulatory environment.

Broader regional trends show that the Middle East dominates in trust in the digital economy, with the UAE, KSA and Egypt taking second, third and fourth place in the Index respectively. All have high trust in biometrics, blockchain, and AI, possibly linked to government-led digital strategies and a supportive regulatory environment akin to China's. Egypt punches above its weight here despite having relatively low digital payment volumes, due to its exceptionally high trust in AI tools and digital IDs.

Europe and North America lag behind in trust in the digital economy, particularly regarding trust in blockchain, biometric security and AI tools. This points to privacy concerns and general skepticism around digital advancements. Brits are particularly concerned about being scammed by deepfakes when shopping online, as well as having their image stolen and used for deepfakes while online shopping.

Spain leads Continental Europe in the Digital Economy Trust Index, while consumers in the Netherlands are more cautious but boast very high participation in the circular economy, a model of production and consumption which extends the life cycle of products via methods such as refurbishment, repair and reselling. German consumers are confident in consumer protections but cybersecurity and privacy are significant trust barriers. France has the second lowest overall trust score in the Index, only scoring higher than Japan. All European countries scored very low on digital wallet usage, in which China scored 10 out of 10, demonstrating the significant adoption gap between East and West and a global divide in preferred payment methods.

Despite sitting in the middle of the pack overall, Americans showed complete trust in online checkout security, while trust in blockchain and consumer protections scored lowest. Canada shares the lack of trust in consumer protection but has less experience of fraud and slightly more trust in storing payment card data online.

New Zealand leads developed economies in trust for digital ID and AI. Although 8th out of 16 in the overall Digital Economy Trust Index, it is a quiet frontrunner in trust outside of financial technology.

The Digital Economy Trust Index also validates Brazil's emergence as a fintech powerhouse. High trust in digital money management and strong gig economy participation is likely buoyed by its young population and investment in and adoption of new digital payments technology, such as Pix.

The overall trends reflect the 'leapfrog' effect in payments. Traditionally more mature, card-based economies are falling behind emerging markets that have moved directly from cash to digital wallets when it comes to trust in the digital economy.

Checkout.com COO Jenny Hadlow says: "In the traditional economy, with physical commerce, trust is built in. You pay with chip and PIN or cash, and leave with your products in hand. In the digital economy, trust is earned. Clicking "buy" is part of a journey – with consumers handing over sensitive data, needing to believe in recourse if anything goes wrong, and making leaps of faith with emerging technologies. This index measures that trust and explores the distinct barriers that consumers globally face when it comes to embracing the digital economy, giving leaders the insight needed to overcome them.

"The digital economy is the economy of the future, and the future is arriving quickly. As such, governments and businesses urgently need to work together to increase trust in the digital economy and educate consumers on safe behaviours online to stimulate economic growth."

"Fever has grown rapidly not just because we've democratised access to culture and arts, through the use of technology and data but because people know they can trust us," commented Patricia Fernandez Hermida, Director of Operations, Fever. "We've embedded trust into every stage of the platform journey and reaped the rewards. To do that on a global scale across the whole digital economy would unlock more growth for everyone".

See the full Digital Economy Trust Index here: trustindex.checkout.com

Methodology

The Digital Economy Trust Index is calculated based on three core pillars, each representing a key aspect of digital trust:

• Usage and Behaviours, which assess how frequently and in what ways people engage with digital technologies, financial tools, and emerging innovations.
• Trust in the System, which measures consumer confidence in the security, reliability, and integrity of digital systems.
• Emerging Tech Adoption, which evaluates willingness to embrace and integrate newer technologies into daily life.

The pillars consist of six sub-pillars, each representing a specific dimension of digital trust. These sub-pillars are based on survey responses from 18,000 consumers across 16 countries, which research conducted by YouGov.

Responses are weighted and scored to ensure higher values reflect greater trust. Each sub-pillar score is then normalised on a 1 to 10 scale, ensuring equal weighting and comparability across measures.

The pillar score is calculated as the average of its six sub-pillars. The final Digital Trust Economy Index score is the average of the three pillar scores.

The Pearson correlation coefficient between national GDP growth rates and the Digital Economy Trust Index is approximately -0.71. This negative correlation suggests that higher GDP growth rates are associated with better (i.e., lower-numbered) rankings in trust in the digital economy.

Country	Digital Economy Trust Ranking	National GDP Growth 2014-2024 ranking
China	1	1
United Arab Emirates	2	3
Kingdom of Saudi Arabia	3	4
Egypt	4	2
New Zealand	5	5
Brazil	6	15
Australia	7	8
Spain	8	7
United States	9	6
United Kingdom	10	12
Canada	11	11
Netherlands	12	9
Sweden	13	10
Germany	14	14
France	15	13
Japan	16	16

About Checkout.com 

Checkout.com processes payments for thousands of companies that shape the digital economy. Our global digital payments network supports over 145 currencies and delivers high-performance payment solutions across the world, processing billions of transactions annually. 

With flexible and scalable technology, we help enterprise businesses boost acceptance rates, reduce processing costs, combat fraud, and turn payments into a major revenue driver. Headquartered in London and with 19 offices worldwide, Checkout.com is trusted by leading brands such as Alibaba, Docusign, GE Healthcare, Remitly, Sainsbury's, Sony, The Financial Times, Uber Eats, Vinted, and Wise. 

Checkout.com. Where the world checks out.

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SOURCE Checkout.com

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