Canada's Best in Customer Service Come Together this September in Toronto at the 11th Annual Contact Centre Canada Summit

This unique meeting of Canada's customer care elite will share how they are overcoming spam laws, changing customer behavior and more.

TORONTO, June 10, 2015 /CNW/ -- The producers of the largest customer service event in North America, Call Center Week (CCW), unveils the 11th Annual Contact Centre Canada Summit, taking place September 28-30 in Toronto, Canada.  With 100% Canadian speaker faculty and following the unbiased, practitioner-focused format its flagship event is well-known for, this enables these customer service executives to share best practices and exchange ideas for driving efficiency, managing service in light of the Canadian spam laws and transform to meet the needs of today's omni-channel customer. The event organizers are true to their brand and feature 95% corporate practitioner-led case studies and unbiased content for a 100% valuable learning experience. 

Speakers coming to share best practices include:

  • David Bradshaw, VP Client Business Support, Tangerine Bank
  • Carmen Day, Director Guest Experience, Toronto Blue Jays
  • Faiz Abdulla, Chief Executive Officer, Paysavvy
  • Susan DeRyk, Joint VP Patient Experience Communication & Strategy, William Osler Health System
  • Andrew Gillespie, Assistant Director of Reservation Operations, Four Seasons Hotels & Resorts
  • Kelly Lam, VP of Marketing, Miele Ltd
  • Amar Sidhu, VP of Customer Care, ADP

While most organizations understand the importance of customer-centricity, actually embedding the customer experience into the fabric of an organization and ensuring it's a driving force, is another story. We are bringing you topics such as: The Customer journey, Security – Protecting Client Information and The Company's Reputation, Building an Organic VOC System and much more. View the agenda.

Leading technology providers in attendance include: Mitel, Salesforce and Lithium Technologies. For sponsorship opportunities please visit us here.

To register for Contact Centre Canada Summit or to inquire about sponsorship opportunities please visit or call 1-800-882-8684. Further sponsorship inquires can also be directed to

About Call Center IQ:

Contact Centre Summit Canada is brought to you by Call Center IQ, the premier 24/7/365 customer service community that leverages data, intelligence and networking from more than 85,000 call center and customer service leaders to keep you ahead of the curve – and your competition. Join for free today at  


Gahwui Kim   

Divisional Marketing Director




SOURCE Call Center IQ

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