Retailers and shoppers benefit from new collaboration that enhances the end-to-end online shopping experience
OTTAWA, April 17, 2013 /CNW/ - Canada Post today announced an agreement with IT professional services provider OSF Global Services that will create a superior online shopping experience by improving shipping, delivery and returns. As part of the agreement, OSF will develop an easy-to-use interface that seamlessly and cost-effectively integrates Canada Post's web services into the Demandware® Commerce platform. Dubbed "OSF Integrator for Demandware and Canada Post," the plug-in will provide Demandware-based retailers with quick and efficient access to Canada Post's unparalleled retail network and customer-centric services.
"Our latest collaboration shows that Canada Post is committed to developing e-commerce in Canada," says René Desmarais, Senior Vice-President, Parcels at Canada Post. "By creating relationships with all players in the digital space, including IT experts, we are enabling retailers to improve the end-to-end online shopping experience and better satisfy their customers."
Thanks to the collaboration between Canada Post and OSF, customers who shop on Demandware-based merchant sites will benefit from the increased choice, transparency and convenience offered by Canada Post's suite of e-commerce features, which includes a range of shipping, delivery, tracking and easy return options.
"E-commerce retailers need powerful solutions that allow them to maximize shipping convenience for their customers," says Gerard Szatvanyi, President and CEO of OSF Global Services. "OSF Integrator for Demandware and Canada Post will deliver the speed, accuracy and convenience demanded by online retailers and shoppers in the fast-growing Canadian e-commerce market."
Key features of the OSF Global Services collaboration include:
- The ability to set accurate customer expectations with precise expected delivery dates;
- The most convenient delivery options, including delivery to the Canadian post office of choice;
- Tracking orders directly from the merchant's online store;
- Self-service return labels from the online store to simplify the return process; and
- Automated order fulfillment by printing shipping labels.
About Canada Post
Canada Post is the country's leading provider of business-to-consumer delivery. By reaching more than 15.1 million addresses, and operating the country's largest retail network of nearly 6,500 post offices, Canada Post is ideally positioned to offer affordable and reliable service, with convenient pickup and return options. Together, Canada Post, Purolator Inc. (Canada's largest logistics company) and SCI Logistics offer market-leading end-to-end solutions for e-commerce shippers by leveraging the assets and expertise of the Canada Post Group of Companies.
About OSF Global Services
OSF has been delivering SLA-grade professional services since 2003. The company's forte is application development and technology integration across key markets, including e-commerce, CRM and Cloud. Headquartered in Quebec, Canada, OSF has offices in the U.S., France, Germany, Italy, UK, Romania and Ukraine. This mix of onshore and offshore expertise offers comprehensive, follow-the-sun support for its clients in 17 countries. OSF Global Services is ISO 9001:2008 certified, Microsoft Certified, a Salesforce.com Consulting Partner, a NetSuite Solutions Partner and a Rackspace Hosting Member Partner. For more information about the company's e-commerce expertise please visit www.osf-commerce.com.
SOURCE: Canada Post
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OSF Global Services