CA Technologies Advances Service Assurance for Enterprises and Service

Portfolio Links Transaction, Infrastructure, and Business Value in a Unified Model of Service Delivery

LAS VEGAS, May 17 /CNW/ - CA WORLD - CA Technologies (NASDAQ: CA) today announced a comprehensive Service Assurance strategy and portfolio to help organizations determine how well they are delivering business services across physical, virtual and cloud environments. Whether deployed for insurance quoting, music download or airline reservation systems, CA Service Assurance provides a solid foundation to effectively manage business services today, and make informed decisions about migrating to new technologies and services as needed.

By leveraging the integration and deep analytics found across the CA eHealth(R), NetQoS(R), Spectrum(R), and Wily Application Performance Management (APM) products, the CA Service Assurance portfolio uniquely links applications, transactions and services to infrastructure to facilitate better service delivery. This information helps build comprehensive, dynamic service models that give IT executives, operations staff and application owners a centralized, real-time view of the health, quality and risk of critical services and transactions. Equally important, this approach also ties into the domain-specific data and analysis required to solve the toughest problems and prepare for change and growth.

"Our customers need to manage services across the IT infrastructure, and CA Service Assurance moves beyond siloed network, server or application metrics to provide an unprecedented, comprehensive view of service delivery," said Cliff Meltzer, corporate senior vice president and general manager, Service Assurance business unit, CA Technologies. "With this level of assurance, customers can focus their efforts on the most important business-related issues and improve the end user experience with the services being delivered. As a result, they can make cost-effective changes that will help enhance customer satisfaction and drive repeat and new business."

CA Service Assurance connects both end-user experience and business transactions for all application types with the actual service being delivered via three integrated dashboards that provide role-based views for executives and technical staff. By extending technology developed by NetQoS, CA Service Assurance will offer an infrastructure performance dashboard with consolidated, customizable views of data collected from across the Service Assurance portfolio and third-party sources. CA Spectrum Service Assurance will continue to provide the modeling and reporting capabilities for business service analytics, and CA APM will continue to provide the dashboards for business transaction and customer experience insight.

"The need to think and manage in terms of service and transaction constructs is critical as organizations race to keep up with dynamic IT environments and better support the business," said Jim Frey, Rresearch Director for Enterprise Management Associates. "By combining its NetQoS and Wily assets with those of eHealth and Spectrum, CA Service Assurance will help organizations move to a comprehensive service-based view of their world, from the end user experience, through the network, to the physical and virtual infrastructure."

Building on its commitment to ease-of-use, rapid customization, and integration with the third-party data sources customers need, CA has added several new features and functionality to its Service Assurance portfolio. More information may be found here

Attendees of CA World 2010, being held this week in Las Vegas, may see the CA Service Assurance portfolio in action via demos and customer and CA expert presentations.

    Additional Resources:

    -  CA's New Service Assurance Portfolio Helps Customers Enhance User
       Satisfaction and Increase Revenue -

    -  CA Service Assurance White Paper: Innovations in Managing IT Service
       Quality -

    -  CA Service Assurance Solution Brief: Assure the Quality and
       Availability of Business Services to Your Customers -

    -  CA Spectrum Service Assurance Flash Demo -

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments - from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies' innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at Follow CA Technologies on Twitter at


Copyright (C) 2010 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Nothing herein (i) affects the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amends any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described herein remain at CA's sole discretion.


For further information: For further information: Media Contact: Nazia Khan, Environics Communications for CA Technologies, (416) 969-2781,

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