New chat functionality enables guests and accommodation providers to instantly communicate and connect both before and during the stay
AMSTERDAM, May 4, 2016 /CNW/ - Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced the release of its new Booking Messages interface, a chat-inspired communication platform that enables customers and accommodation providers to effortlessly connect with each other from the moment a booking is made. In addition to being able to initiate any kind of conversation they'd like with the accommodation, all Booking.com customers around the world can now quickly and conveniently manage the most common stay-related requests in just a few taps. The Booking Messages interface features automatically pre-translated templates for certain predefined requests, including arranging check-in and check-out times, as well as questions about parking and bed preferences-all in real-time and with a familiar, chat-like interface.
"We're always looking at innovative ways that we can create an even more seamless travel experience for our customers," said David Vismans, Chief Product Officer at Booking.com. "With the new Booking Messages interface, customers can literally customise and manage their trips in the palm of their hand. This technology takes away the worry of a busy reception desk, different time zones, or friction of communication between people speaking different languages."
For more details, visit Booking.com's global media room: http://globalnews.booking.com/bookingcoms-new-booking-messages-interface/
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property - from small independents to five-star luxury. Guests can access the Booking.com website anytime, anywhere from their desktops, mobile phones and tablet devices, and they don't pay booking fees - ever. The Booking.com website is available in 42 languages, offers over 900,000 hotels and accommodations including more than 423,000 vacation rental properties and covers over 89,000 destinations in 224 countries and territories worldwide. It features over 86M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 19 years of experience and a team of over 10,000 dedicated employees in over 174 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.
Established in 1996, Booking.com B.V. owns and operates Booking.com™, and is part of The Priceline Group (NASDAQ: PCLN). Follow us on Twitter, Google+ and Pinterest, like us on Facebook, or learn more at http://www.booking.com.
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