BMO Wins Five OMNI Awards for AI Innovation Across Client Experience and Employee Enablement

• Five OMNI Awards recognize BMO's use of AI to deliver more personalized, intuitive and seamless client experiences.
• Recognized solutions equip employees with intelligent tools and automate processes, giving teams more time to support clients.
• The awards reflect BMO's approach to scaling AI responsibly, with strong governance, transparency and trust embedded from the outset.

TORONTO, Nov. 10, 2026 /CNW/ -- BMO today announced it received five recognitions at the 2026 OMNI Awards for AI-powered solutions that make banking more personalized, intuitive and efficient for clients and employees. The OMNI Awards celebrate excellence in AI and digital innovation, recognizing solutions that deliver measurable value for clients, employees and businesses.

"AI creates the most value when it makes banking simpler for clients and helps employees provide better advice," said Greg Brown, Head of Enterprise AI Transformation, and Chief Digital Officer, Personal and Business Banking Canada, BMO. "These awards reflect our commitment to scaling AI responsibly so clients can make real financial progress."

Together, the awards highlight BMO's continued investment in AI innovation across three areas: helping clients access personalized information and support, giving employees deeper insight into client needs; and streamlining processes to create more seamless banking experiences. BMO was recognized for the following initiatives:

• Excellence in AI for Customer Experience & Front Office: BMO Assist Chatbot LLM Integration
  • BMO Assist uses large language model technology to deliver more natural and intuitive interactions, helping clients find information and support more efficiently.

• Excellence in AI for Hyper-Personalization in Banking: BMO Assist Chatbot – Proactive Contact Information Update Guidance
  • Provides personalized, proactive guidance that helps clients keep their contact information current and secure.

• Excellence in AI for Customer Experience & Front Office: AI-Enabled Balance Inquiry in BMO Assist Chatbot
  • Gives clients fast, conversational access to account balance information, simplifying everyday banking interactions.

• Excellence in AI-Powered Customer Service Automation: AI Agent Assist – Credit Card transaction resolution
  • A new agentic AI capability designed for internal use by employees that helps BMO's Virtual Connect contact centre teams get clients faster answers and resolutions on credit card transactions. It brings AI-enabled transaction matching, policy retrieval and case preparation to employees for review, with employees accountable for reviewing AI-generated information and making servicing decisions.

• AI Excellence in Intelligent Virtual Banking Assistants (Back-end): BMO Lumi Assistant Client Lens
  • Provides employees with enhanced client insights to support more personalized conversations, informed advice and a better understanding of individual client needs.

These recognitions reflect BMO's strategy to combine human expertise with AI and digital capabilities to improve client and employee experiences. Building on decades of experience in AI and machine learning, BMO is scaling solutions that deliver measurable value while embedding governance, controls and trust from the outset.

Most recently, BMO was recognized by Evident AI as one of the world's top 20 banks in AI and ranked #2 among 50 banks for AI use-case outcomes – the highest-ranking Canadian bank in the category. BMO also achieved the top ranking in the Responsible AI Process indicator group, reflecting its approach to governance, risk management, employee training and operational controls.

The newly established BMO Institute for Applied Artificial Intelligence & Quantum advances this strategy by bringing together expertise in science, policy, ethics and commercialization. Its work is intended to enhance client experiences, drive innovation and prepare BMO for the future while maintaining strong governance and trust.

For more information about the OMNI Awards, please visit: https://omniaiawards.com/

To learn more about BMO's AI and digital-first strategy, please visit: https://ai.bmo.com/ 

For more information on BMO's tools and resources available to help clients set, track, and manage their personal finances, please visit: https://www.bmo.com/en-ca/main/personal/

About BMO Financial Group

BMO Financial Group is the eighth largest bank in North America by assets, with total assets of $1.5 trillion as of July 31, 2026. Serving clients for more than 200 years, BMO provides a broad range of personal and commercial banking, wealth management, global markets and investment banking products and services across Canada, the United States, and select markets globally. BMO is innovating for business value, by deploying and integrating human, digital and artificial intelligence to personalize client experiences, augment teams, and automate its business responsibly. Driven by its purpose, to Boldly Grow the Good in business and life, BMO is committed to driving positive change in the world, and making progress for a thriving economy, sustainable future, and stronger communities.

SOURCE BMO Financial Group

Media Contact: Anke Suwanda, Toronto, [email protected], [phone]