Customers can call 1-866 MY AVIVA (1-866-692-8482) to start the claim process
TORONTO, June 21, 2013 /CNW/ - With heavy rains and widespread water
damage affecting much of Southern Alberta, Aviva Canada, one of the
country's leading providers of home, auto, recreational vehicle, group
and business insurance, is advising customers on how best to report any
property damage and start the claim process.
Area residents with an Aviva Insurance Company of Canada, Elite
Insurance Company or Traders General Insurance Company policy that have
experienced property damage are asked to contact Aviva as soon as
possible by calling 1-866 MY AVIVA (1-866-692-8482). Initial support
will focus on issuing cheques for living expenses and other immediate
"Immediate response in situations where homes and businesses are
affected is crucial. This is how insurance works, and we will be there
for our customers," said Mark Rouleau, Vice President, Western Canada
at Aviva Canada.
As soon as the evacuation orders are lifted, the Aviva team will start
visiting customers who have reported a claim. Aviva will expand out of
its Calgary office and establish temporary locations to assist area
Aviva urges residents to use extreme caution when returning to their
property. Anytime that water damage is experienced, the first steps
for property owners are to notify their broker or insurer and protect
your property from further damage. It is important for homeowners to be
aware that overland flooding is not covered by home insurance policies
anywhere in Canada as it is a risk for only a small amount of the
population. Sewer Backup coverage is widely covered in home insurance
policies either as a standard inclusion or an add-on.
More information about flood coverage can be found in a press release issued by the Insurance Bureau of Canada.
There are several other preliminary actions you may take before your
insurance adjuster arrives. First and foremost, ensure the area where
the backup occurred is safe to enter because:
Water damage may seriously weaken wall and ceiling structures.
Residents could be exposed to highly contaminated water with disease or
bacteria from raw sewage and other pollutants.
Water may affect electrical and gas systems including related
appliances, creating the possibility of serious electrical shock or
If in doubt about safety to perform any actions within homes, residents
should contact their local authorities.
If necessary and it is safe to do so, turn off electricity, natural gas
supply, furnace or air conditioner and water main, and stay away from
Take photos of the damage caused by the flooding - include pictures of
the water's entry point.
Be careful while cleaning up, wear gloves and dress appropriately -
remember the water may be contaminated.
Move as much furniture and other property as possible to a dry area.
Throw out any fresh, packaged or frozen foods and personal hygiene
products which may have been affected by the water.
Make a list of all damaged property and note which property is
permanently damaged and unusable.
Keep any damaged property so claims adjusters may inspect it before
having it removed.
What to expect in the coming days:
If they have not already, residents should contact their insurer and/or
insurance broker who will assess their claim. This is done to
prioritize the damages of those most adversely affected.
Damages, if covered by an insurance policy, will be quantified through a
visit with an adjuster and arrangements will be made to complete
repairs and replace damaged property.
Adjusters and contractors will move to complete the emergency repairs to
minimize further damages and to make damaged homes habitable.
The high level of damage caused by the water has put significant
pressure on the local infrastructure and contractors will be focusing
on those most badly hit first. As such, residents with lesser damage
are asked to be patient with the repair timing.
About Aviva Canada
Aviva Canada is one of the leading Property and Casualty insurance
groups in Canada providing home, automobile, recreational vehicle,
group and business insurance to more than three million customers. A
wholly-owned subsidiary of UK-based Aviva plc, the company has more
than 3,000 employees, 25 locations and 1,700 independent broker
partners. Aviva Canada and its employees invest in positive change
including through the Aviva Community Fund and Eva's Initiatives, its
partner in Aviva's global Street to School program to help homeless and
other at-risk youth reach their potential.
For more information visit AvivaCanada.com, our blog or our Twitter, Facebook and LinkedIn pages.
SOURCE: Aviva Canada Inc.
For further information:
Senior Manager, Public Relations and Social Media
Aviva Canada Inc.
Desk: (416) 288-2685, Mobile: (416) 523-3225