MONTREAL, Sept. 21, 2015 /CNW Telbec/ - Atelka Enterprise Inc., the largest independent Canadian-based and Canadian-owned customer contact management centre, is pleased to announce that it will be expanding its business and investing in its operations in Fredericton, New Brunswick.
Atelka continues to grow its Canadian presence and is introducing a new line of business – e-Solutions – to its Fredericton site. "The addition of E-solutions – a chat service – to our current operations reflects our strategic direction towards implementing innovative customer support tools," said Atelka CEO Tom Loberto. "It is yet another example of Atelka's omni-channel service capability."
Atelka's steady growth in Canada over the last several years, expert knowledge in customer life-cycle management and track-record in innovative multilingual contact solutions are key elements of Atelka's growing success.
"We are also fully committed to investing in the renovation of our facility in Fredericton," affirmed Mr. Loberto. The preliminary construction, led by a local contractor, is set to start in October, 2015 and should be completed by January, 2016. Atelka plans to celebrate the inauguration of the renovated site sometime in early 2016 with a ribbon-cutting ceremony, where Fredericton Mayor and company VIPs will be in attendance.
"I am thrilled that Atelka is expanding its operations and contributing to our local economy," stated Brad Woodside, Fredericton Mayor. "I look forward to visiting the site following the renovations and meeting our citizens who will be working in the renewed Atelka premises."
The seating capacity at the company's Fredericton site is close to 300. In the coming months Atelka intends to fill the centre, which currently employs just over 140. "This business expansion will create additional full-time jobs for English-speaking customer service representatives," added Atelka President Jeanine Giorgi. "We are proud to provide the citizens of Fredericton with skilled employment, paid training and competitive salaries, as well career advancement opportunities."
Interested candidates with customer service experience and good communication skills are invited to apply online at www.atelka.com.
Atelka Enterprise Inc. ("Atelka"), a leading Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. Atelka makes every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience. The company provides wide-ranging enterprise services for a variety of high-profile national companies in the telecommunications, public service and entertainment industries. Founded in 2003 and headquartered in Montreal, Quebec, today Atelka is the largest independent Canadian contact centre in the country and employs over 3,000 people across its nine sites in four provinces: Quebec, Ontario, New Brunswick and Prince Edward Island. Atelka is majority owned by Kilmer Capital Partners, a leader in making private equity investments in mid-sized businesses undergoing periods of rapid growth, significant change or ownership transition. For more information, please visit www.atelka.com.
SOURCE Atelka Entreprise Inc.
For further information: Dina Guralnik, Communications Director, Atelka, 514.448.4905 x 2305, [email protected]