As Banks Pivot to Agentic AI, Feedzai Unveils Farol to Transform Fraud Analysis and Cut Investigation Times

Embedded AI agent brings autonomous reasoning directly into core workflows, eliminating the integration gap stalling financial institution AI pilots.

NEW YORK and LISBON, Portugal, Sept. 24, 2026 /CNW/ -- Feedzai, the global leader in AI-native financial crime prevention, today launched Farol, an embedded AI agent engineered to slash fraud investigation latency and sharpen threat detection across risk operations in banking. The launch lands as fraud grows costlier to fight on every front. Mandatory reimbursement rules are increasing loss exposure, while technology spend and manual review costs keep climbing. Farol is built exactly to alleviate those pressures - an always-on agent that lets fraud teams do more without adding resources, fundamentally changing how they work. Integrated directly into Feedzai's RiskOps Studio, Farol delivers conversational intelligence, automated rule performance analytics, and contextual case summarizations, all within the software stack analysts already use.

Feedzai's agentic AI innovation addresses a critical operational bottleneck in institutional risk management. While 68% of financial institutions are actively testing agentic AI, according to Feedzai research, most deployments fail to yield operational efficiencies because third-party AI models operate in isolation from real-time transaction data. Farol solves this fragmentation by embedding directly into existing risk workflows in order to deliver full context, transparent audit trails, and autonomous execution capabilities without disrupting core infrastructure.

"Having a single, intelligent interface to handle data retrieval, insight generation, and production-ready rule suggestions fundamentally transforms how we refine our fraud strategies," said Justinas Rekus, Fraud Prevention Business Owner at SEB, a leading northern European financial services group with international presence in more than 20 countries worldwide.

Feedzai Farol launches with a number of purpose-built skills including:

• Risk Strategy - Interrogates and analyzes rule sets to surface actionable insights, including identifying rules that are generating noise without catching fraud, and recommending sharper thresholds to enhance performance. Management of rule hygiene becomes a task that takes minutes and not days.
• Investigations - Retrieves and summarizes alert data in moments, giving analysts the context they need to work cases faster and with greater conviction, proven to reduce alert handling times by 20%.
• Knowledge - An always-on product expert built into the workflow. Users can ask Farol how to do anything on the platform and get the answer instantly, without ever leaving the user interface to find it.
• SAR Drafting - Drafts Suspicious Activity Reports (SARs) up to 12x faster by cutting the manual effort of compiling and summarizing information.

"Fraud investigation is one of the clearest near-term use cases for agentic AI. An agent with direct access to case data and analyst tools removes the manual work of assembling that data, driving faster resolution without adding headcount. Longer term, agents that flag which rules generate noise without catching fraud let teams tune detection logic continuously, not just during periodic reviews," said Sam Abadir, Research Director, Risk, Financial Crime, and Compliance at IDC.

The Farol agent builds on Feedzai's track record of pioneering AI for financial crime prevention, from operationalizing machine learning and explainable model outcomes to real-time cross-channel risk decisioning and federated network intelligence. Feedzai Farol operates within each financial institution's own environment, so the information and insights it surfaces stay inside the customer's estate, multiplying the impact of fraud teams and helping them solve the problems that matter most.

"Fraud teams don't need another tool to check; they need an agent that already knows their environment and the problems they want to solve," said Pedro Barata, Chief Product Officer at Feedzai. "The Feedzai Farol agent puts actionable intelligence directly in the hands of the people fighting fraud every day. It surfaces the right information faster, takes repetitive work off their plate, and gives analysts the speed and confidence to act, so banks can focus on what matters, which is keeping their customers safe."

To learn more about Feedzai and Farol, visit www.feedzai.com/farol-agentic-riskops.

About Feedzai
Feedzai powers trust in global finance. We protect people and payments using trusted AI to detect and prevent financial crime, fraud, and money laundering in real time, so money moves safely. Every year, the world's top banks, payment networks, and acquirers use Feedzai's technology to safeguard more than one billion consumers and $9 trillion in payment volume. Learn more at feedzai.com.

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SOURCE Feedzai