Concerned about guest confusion, airline changes schedule display system
CALGARY, April 1, 2014 /CNW/ - WestJet today announced it is changing the way it displays its flight schedule, switching from its current system of "a.m." and "p.m." to metric time effective immediately.
"This has long been a source of confusion for a number of our guests," said Richard Bartrem, WestJet Vice-President, Communications and Community Relations. "Some are used to the traditional 'a.m.' and 'p.m.' designations while others live their lives on the 24-hour clock, particularly those with medical, military or law enforcement backgrounds. The confusion stems from the fact there is no one universally-accepted way to express time and as a result, unfortunately, sometimes guests miss their flights.
"We hope that by converting our flight schedule to metric time, it will simplify things for our guests and ensure they arrive for their flights with lots of time to spare," said Richard Bartrem.
Visit westjet.com/metrictime for more information.
We are proud to be Canada's most-preferred airline, powered by an award-winning culture of care and recognized as one of the country's top employers. We offer scheduled service to more than 85 destinations in North America, Central America, the Caribbean and Europe. Through our regional airline, WestJet Encore, and with partnerships with airlines representing every major region of the world, we offer our guests more than 120 destinations in more than 20 countries. Leveraging WestJet's extensive network, flight schedule and remarkable guest experience, WestJet Vacations delivers affordable, flexible travel experiences with a variety of accommodation options for every guest. Members of our WestJet Rewards program earn WestJet dollars on flights, vacation packages and more. Our members use WestJet dollars towards the purchase of WestJet flights and vacations packages on any day, at any time, to any WestJet destination with no blackout periods -- even on seat sales. For more information about everything WestJet, please visit www.westjet.com.
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2014 Value Airline of the Year (Air Transport World magazine)
2013 Gold Stevie Award Best Transportation Company (American Business Awards)
2013 Chairman's Circle Award: WestJet Vacations (CPSC)
2013 Canada's Most Preferred Airline (Leger Marketing)
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2013 WestJet RBC MasterCard ranked #1 in Canada (Money Sense magazine)
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