Aon Benefits Solutions(TM) a Canadian pioneer in modern HR solutions for SME

Firm's latest practice offers small and mid-size organizations solutions that move with employers/employees and last for a lifetime.

TORONTO, May 3 /CNW/ - Aon Consulting Canada is pleased to lead the way in a new era of Human Resources solutions that demands a certain type of flexibility and agility never before seen in today's SME market through its newly minted practice, Aon Benefits Solutions(TM).

Aon Benefits Solutions(TM) has developed an implemented approach that pre-tests products, services and pre-qualifies market access for the delivery of health, retirement and lifestyle needs of employers and their employees.

"We believe we've brought the best of Aon's knowledge to formulate thoroughly modern solutions that many SME employers have wanted for quite some time," notes Laura Mensch, senior vice president and national practice lead, "We are confident that we have built solutions that are only available through Aon Benefits Solutions(TM) and are excited to share with employers the powerful combination of traditional elements with contemporary features that move with them."

Ready-to-Implement Solutions

The practice offers a distinct solutions approach to affordable and scalable group benefit programs for all insurance, retirement and lifestyle needs, underpinned by the following key elements:

    -  Competitiveness - Immediate understanding of how to align people
       objectives with business goals, thereby, achieving financial
       sustainability to employee benefits
    -  Portability - Ability to have coverage move with the employee through
       out their career (with same or other employer) - talent mobility
    -  Simplicity - Ready to implement innovation that supports human
       resources team

In addition, rounding out a truly compelling value proposition, the following Aon core offerings are embedded in every solution:

    -  Aon's Client Promise
    -  Aon Resolution(TM)


Aon Benefits Solutions' service support center is available across all time zones with personal administrators ready to assist clients with any query. The practice is meant to be an extension of the client and will be the client's administration resource for claims, enrolment and funding transactions to problem solve whatever benefits matter is on their mind.

Commitment to regularly communicating relevant news and answering questions that matter to clients most are key components to Aon Benefits Solutions simplified approach. The goal is to ensure clients are prepared to manage ongoing change with tools that will keep a pulse on how solid and well their benefits plan is doing against outside influences in the market. These tools include:

    -  investment monitoring
    -  decision support tools
    -  a monthly service report card
    -  claims processing
    and much much more.

Aon's Client Promise

Aon Consulting's customer service excellence philosophy is rooted in its Client Promise: a guarantee that at every step of the delivery cycle every client experience will be exceptional. In addition to monitoring, measuring and reporting on the state of clients' plans, Aon Benefits SolutionsTM offers peace of mind through Aon Resolution(TM), the firm's acting Ombudsman Office and a separate entity from its practices. The office directly assists with employee benefits outsourcing service issues brought forward by clients' employees in two ways:

    -  Issues Resolution: investigating complaints on services which are
       escalated to the office and working with appropriate practices
       towards obtaining resolution(s).
    -  Service Level Monitor: reviewing performance service levels nationally
       for all outsourcing services to ensure compliance with service levels
       and where necessary, make recommendations to improve levels.

To date, no other Canadian HR solutions provider offers the level and quality of client attention that matches Aon Resolution(TM) - this offering exists to secure complete client satisfaction and earn their ultimate stamp of approval.

Solutions that Work for Life

Portability is a luxury that is rare in today's benefits program. Aon Benefits Solutions(TM) understands the need for benefits that move with employees as they go through life changes. Our solution offers secure portability of employee health and retirement benefits should they end up taking an unforeseen leave of absence.

Advanced exit-strategies uniquely built within Aon Benefits Solutions' product and service suites easily scale to employees' individual needs, maintain their group benefits coverage and avoid frustrating medical evidence of insurability. Aon Benefits Solutions(TM) also offers access to additional lifestyle benefits that will support their individual career movements.

About Aon Consulting Canada

Aon Consulting is one of Canada's leading integrated human capital consulting and outsourcing firms. Our more than 800 Canadian professionals in 12 offices coast-to-coast offer benefits, talent management and rewards strategies and solutions to help clients attract, retain and develop world-class talent. Driven by inspired and independent thinking, Aon Consulting is committed to delivering innovative and personalized business solutions with tangible value to help clients shape their organization into the workplace of the future. For more information, visit


For further information: For further information: Media Contact: Autom Tagsa, (416) 542-5659,

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