Ameyo Engage and Zoho PhoneBridge Integration Allows Businesses to Deliver Superior Customer Experience, by Eliminating the Complexities of Interactions
SUNNYVALE, CA and GURGAON, India, Feb. 28, 2017 /CNW/ - Ameyo Engage, cloud-based call center software and customer interaction expert, today announced its integration with Zoho CRM through Zoho PhoneBridge. This integration will offer organizations with compelling customer call management features like single-click dialling, incoming call pop-ups, automated call logging, and in-depth call analytics - to name a few.
The amalgamation of Ameyo Engage and Zoho CRM will ensure excellent customer service with minimal complexity. With this integration, Zoho customers can eliminate the gaps involved in customer service management. The service agents can now directly manage inbound and outbound calls from a unified screen through a single click and can view the customer information in real-time. This will help them to personalize customer interactions and proactively take informed decisions. Service agents can easily create new contacts/leads against the calls from fresh numbers and add Tasks or Follow up activities with Call Description. Additionally, this integration also enables Zoho customers with extensive reporting and Omni-channel capabilities, providing them with tools to provide great customer experience and create CX memories.
"We are extremely happy to be partnering with Zoho for their PhoneBridge integration," said Sachin Bhatia, Co-Founder and Executive VP. "Zoho is a platform of choice for small and medium businesses and Ameyo intends to become the best contact center integration available within Zoho, bringing enterprise grade features to small and medium businesses. This integration will enable our users to decrease lead response time, increase conversions and offer great customer experience for their existing customers."
"We are highly invested to find the right telephony vendors to partner with. The partners powering the newly released Zoho PhoneBridge integrations are all leading players in their respective regions, and they all have very powerful products," said Sridhar Vembu, CEO of Zoho. "Integration with Ameyo Engage connects seamlessly with Zoho products, ensuring a smooth user experience. We're excited to work long term with all our launch partners, while we also actively reach out for new partnerships."
The integration will empower users to provide great and seamless customer experience for determining the best course of action through personalized context-based interactions via Zoho CRM.
Ameyo Engage offers:
- Unified customer interface where inbound and outbound communications can be handled in parallel
- Intelligent routing of interactions to the best skilled or available agent based on configured logics
- Omni-channel interaction capabilities to eliminate silos and engage with customers across all the channels in a consistent manner
- Advanced integration with CRM, help desk software, ticketing platform and other business applications
- Advanced call monitoring and reporting capabilities to optimize the agent's performance and quality of the interactions
Zoho PhoneBridge Platform is a free to use integration platform where cloud PBX vendors and call management solutions can build extensions and promote them directly to Zoho users.
Ameyo is the market leader in Omni-channel Customer Experience (CX) and Contact Center Technology in cloud and on-premise, helping brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to nurture customer retention and advocacy. Ameyo received an honorable mention in the Gartner's Magic Quadrant for both 2016 and 2015, Frost & Sullivan's Asia Pacific Contact Center Infrastructure Price/Performance Value Leadership Award for 2016, and others. Ameyo is trusted by over 1,600 customers across 60 countries orchestrating more than 1 billion interactions each day.
Zoho is the operating system for business - a single cloud platform with all the necessary applications to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho's marketing, sales and customer support applications - Campaigns, CRM and Desk - and can then empower employees to create, store and distribute content on the cloud with Zoho's productivity and collaboration applications - Office, Mail and Docs.
Additionally, businesses can run their own operations on Zoho's finance and human resources applications - Books, People and Recruit. More than 25 million users around the world across hundreds of thousands of companies rely on Zoho every day to run their businesses - including Zoho itself. A business can choose to run the entire Zoho suite or just a single application. Zoho applications are available directly through zoho.com, or through an ecosystem of hundreds of worldwide Zoho partners. Zoho is a division of Zoho Corp., a privately held and consistently profitable company, with more than 4,000 employees. Zoho is headquartered in Pleasanton, CA with international headquarters in Chennai, India and offices in Austin, London, Yokohama and Beijing.
For more information, please visit http://www.zoho.com.