NexJ enterprise software solution is the front-office system used by Policy Sales & Service and Call Center Representatives to manage client interactions
TORONTO, March 6, 2012 /CNW/ - NexJ Systems Inc., (TSX: NXJ) a leading provider of next generation enterprise customer relationship management (CRM) solutions and sixth fastest growing technology company in North America, today announced that American Family Insurance, the third-largest mutual property/casualty insurance company in the United States, ranking 358th on the 2011 Fortune 500 list, is live on the NexJ Integrated Agent Desktop.
NexJ has integrated 14 of American Family Insurance's external systems, including telephony, customer data hub, policy, billing, quote and application systems, and is presenting them in an easy-to-use portal serving as a unified point-of-entry.
American Family expects to gain significant benefit by having a comprehensive view of all customer data through an integrated desktop. Customer service will be improved by providing customer knowledge across all channels to its representatives. Customer-facing best practices, such as personal insurance reviews, can be implemented which will increase customer loyalty. And call center productivity will be elevated through embedded workflows.
Automated caller ID presents call center representatives with a profile of the caller, from which applications, quotes, or any other service or sale workflow can be instantly initiated. Branded by American Family Insurance as Apex, this Integrated Agent Desktop is serving as the primary access point from which Policy Sales and Service Representatives and Call Center Representatives conduct their day-to-day business.
"The NexJ Integrated Agent Desktop deployment at American Family Insurance clearly demonstrates the benefits of bringing together multiple systems to deliver enterprise knowledge about the customer to the representative enabling them to provide enhanced service," said William M. Tatham, Chief Executive Officer, NexJ Systems Inc. "We believe integration with transactional systems, such as policy and billing systems, represents the next generation of customer relationship management and NexJ is at the forefront with our Integrated Desktop solutions."
About NexJ Systems Inc.
NexJ is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Our next-generation, people-centered software combines industry-specific functionality with information from multiple applications and data stores to provide comprehensive knowledge of the individual.
NexJ was founded by an executive management team with extensive experience in the successful design and delivery of large-scale, integrated, enterprise software solutions. For more information about NexJ Systems call 416-222-5611, e-mail email@example.com, or visit www.nexj.com.
About American Family Insurance
Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family insurance is the nation's third-largest mutual property/casualty insurance company and ranks 358th on the 2011 Fortune 500 list. Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam.
NexJ Forward-looking Statement
Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on NexJ's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. NexJ's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see NexJ's securities filings with the OSC and other securities regulators. NexJ securities filings are available on www.sedar.com. Unless otherwise required by applicable securities laws, NexJ disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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Media Contact: Matthew Bogart