KITCHENER, ON, May 23, 2012 /CNW/ - Allianz Global Assistance Canada, a leading travel insurance and assistance provider, received top honours at the Global Call Centre of the Year Awards earlier this month in Seattle, WA. Allianz Global Assistance Canada earned both the Gold Award for the 2012 Global Call Centre of the Year in the small-to medium call centre category (75 seats or less), and the Silver Award in the Quality category.
The International Customer Management Institute (ICMI), which hosts the Global Call Centre of the Year Awards, recognizes call centres that best embody operational and strategic excellence and commitment to delivering superior service in their call centre activities.
"We at Allianz Global Assistance Canada are thrilled to be recognized with such a prestigious award," said Sandy Winfield, Vice President of Operations. "We are proud of our team as they demonstrate their commitment to our customers in everything they do. They live our values daily, and we take pride when we say 'thank you for calling Allianz Global Assistance, how can we help?' "
The Quality Award is given to the call centre that best manages and leverages its Quality Assurance program and monitoring processes to increase customer satisfaction and meet business demands. "It's wonderful for us to have won both the Global Call Center of the Year Award as well as the Silver Award for Quality," said Robin Spence Haffner, Director of Operations Support, Canada. "We've put a lot of work into our call centre and our quality assurance process, and this is terrific validation for that work."
Allianz Global Assistance Canada has operated its call centre for more than 24 years, with a focus on delivering emergency assistance around the clock to Canadians who are travelling abroad. Located in Kitchener, Ontario, the call centre is staffed with 60 agents, including a team of 16 Registered Nurses who provide a wide range of services for Canadian travellers such as medical care monitoring, communicating with treating physicians abroad and patients' personal doctors at home and arranging medical evacuation and repatriations via air ambulance.
About Allianz Global Assistance (Global)
International leader in Assistance, travel Insurance and health, life & home care services, today Allianz Global Assistance has operation centres in 28 countries, with more than 10 783 employees who speak 40 different languages and work throughout the world with a network of 400,000 service providers and 180 correspondents. 250 million people, or 4% of the world's total population, benefit from its services, which the Group provides on all five continents.
About Allianz Global Assistance (Canada)
In Canada, Allianz Global Assistance has been assisting Canadian travellers for more than 24 years, and is a leading consumer specialty insurance and assistance company. Allianz Global Assistance offers travel insurance and unique assistance services such as international medical assistance and triage services. The company also serves as an outsource provider for in-bound call centre services and claims administration for health insurers, property and casualty insurers and credit card companies. Allianz Global Assistance is the registered business name for AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.
For further information:
Allianz Global Assistance
Phone: 519-742-2800 ext. 2286