QUEBEC CITY, Jan. 15, 2013 /CNW Telbec/ - SSQauto is the first insurer in Canada to offer online access to body shop services. With the all-new Body Shop Direct service, SSQauto customers will now be able to track the progress of repairs to their vehicle after submitting a claim. In a world where consumers want to be able to track their affairs in real time, the company offers an innovative approach that will become a must for its clients.
"Our Body Shop Direct service demonstrates our company's forward thinking, always keeping up with innovative methods and tools to propel our customer service to new heights," said Mr. Éric Thériault, Vice-President of Claims at SSQauto. "In addition, we are keen to work with our network of partners recommended for the launch of this new approach."
What is Body Shop Direct?
Through Body Shop Direct customers are informed by text message or email (their preference) of updates on the repairs being made to their vehicle. One click takes customers to their case file, which provides a range of useful information (what has been repaired, possible delays, vehicle delivery date, etc.) but especially to view photos of the repairs step by step.
"This initiative makes us the first to use this approach in Canada," said Mr. Gilles Mourette, CEO of SSQauto. "Body Shop Direct is perfectly in line with our values, particularly with regard to accessibility and transparency, both toward our customers and our recommended partners."
How to benefit from the advantages of Body Shop Direct?
SSQauto customers can benefit from the advantages of Body Shop Direct across the province of Quebec through the company's network of recommended partners. For more information, go to SSQauto.com/atelierendirect, where you can also view a demonstration.
SSQauto has been providing automotive, home, and business insurance to groups and individuals for nearly twenty-five years. With its very competitive rates, unmatched service, and cutting-edge technology, SSQauto is dedicated to raising the standards of the industry.
About SSQ Financial Group
With nearly $3 billion in annual revenue and more than $10 billion in assets under management, SSQ Financial Group is a leading mutual diversified financial institution.
The Group serves over one million clients and provides jobs to over 1,900 employees. SSQ, Life Insurance Company Inc., the Group's principal company, is recognized as a leader in the group insurance industry and as an expert in the investment retirement sector. SSQ Financial Group is also a rising star in home and auto insurance (SSQ General Insurance Company Inc.) and individual insurance with its new subsidiary, SSQ Insurance Company Inc. To find out more, consult our site at ssq.ca.
Body Shop DirectTM is a registered trademark of SSQ, Life Insurance Company Inc. and is used under license.
SOURCE: SSQ FINANCIAL GROUP
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Senior Vice-President of Corporate Communications and Marketing