Toronto Central Community Care Access Centre Awarded With Diversity Recognition

Excellence in Diversity & Inclusion Award honours organizations commitment to diversity

TORONTO, June 18, 2014 /CNW/ - The Toronto Central Community Care Access Centre (CCAC) is pleased to announce that it has been recognized with the inaugural "Excellence in Diversity & Inclusion Award" by  the Canadian College of Health Leaders (CCHL) and Sodexo Canada. The award, which acknowledges organizational commitment to providing a diverse and inclusive workplace, was presented at the CCHL's National Awards Gala on June 1st.

"Diversity is in our DNA".  says Toronto Central CCAC CEO, Stacey Daub "Serving  one of the most diverse cities in the world, it's imperative that our workplace and our service models reflect and embrace the  community we serve," "I'm honoured to work with an incredible staff that reflects   the many cultures, ethnicities, sexual orientations and backgrounds that make Toronto unique. The "Excellence in Diversity & Inclusion Award won by the Toronto Central CCAC recognizes our commitment to this important value and validates that our difference is our strength."

Toronto Central CCAC's award designation underscores the organization's commitment to provide an inclusive and welcoming workplace for its staff.

"More and more, healthcare organizations recognize the importance of diversity and inclusion as a critical component of client-centred care," says Ray Racette, President and CEO of the Canadian College of Health Leaders. "The College was extremely pleased to present the inaugural Excellence in Diversity and Inclusion Award to the Toronto Central CCAC. The Toronto Central CCAC is a leader in cultural competency and understands the strength and richness that diversity and inclusion adds to an organization and the impact it can have on patient care."

"The Toronto Central CCAC is a very deserving winner of the inaugural Excellence in Diversity & Inclusion Award. Their demonstrated leadership in creating and promoting diversity and inclusion to improve the environment for their employees and customers has earned them this important recognition," says Barry Telford, Senior Vice President – Healthcare for Sodexo Canada. "To Sodexo, diversity & inclusion is not an abstract concept but rather an integral part of our culture and a driver of our success. It's an honour to recognize an organization that holds our same values and also understands the benefits for the customer."

In a recent Employee Engagement Survey at Toronto Central CCAC, 88 per cent of respondents said that people from diverse backgrounds felt welcome. In the same survey, 93 per cent of clients reported overall satisfaction with their care from Toronto Central CCAC – a clear indicator that the diversity reflected in this workplace is being positively received by clients. 88 per cent of staff reported that they are  treated with  respect, a 27 per cent increase in four years. The organization requires that employees participate in mandatory cultural competence training in order to enable a greater understanding of various ethnic and cultural backgrounds. Toronto Central CCAC is proud of all of its employees, many of whom exemplify the diversity that makes up the 23,000 clients that depend on the organization's services every day.

"Toronto has one of the most diverse populations in the world, because of this, we'll continue to strive to keep our workplace and services reflective of this reality," says Daub. "We couldn't be more proud of receiving this honour."

About Toronto Central CCAC

Toronto Central CCAC connects people across Toronto with quality in-home and community-based health care. We provide information, direct access to qualified care providers and community-based services to help people come home from hospital or live independently at home. In any given month we serve a population of nearly 1.5 million residents of the Toronto area with their care needs in the community. In any given month, we support:

  • More than 19,000 people of all ages, cultures and backgrounds
  • 1,700 kids getting support at their schools
  • 400 adults receiving rehabilitation services
  • 23,000 information and referral inquiries
  • The transition to a long-term care home for 240 clients
  • 600 individuals to die at home with dignity
  • Saving 1000s of hospital days by transitioning 7,000 clients home for care
  • For more information, go to

Image with caption: "Excellence in Diversity & Inclusion Award. Ray Racette, CHE, President and CEO, CCHL; Stacey Daub, CEO, Toronto Central Community Care Access Centre; Vanessa White, Senior Vice-President, Human Resources, Sodexo Canada; Brian Schmidt, FCCHL, Board Chair, CCHL (CNW Group/Toronto Central Community Care Access Centre)". Image available at:

SOURCE: Toronto Central Community Care Access Centre

For further information: MEDIA CONTACT: Samantha Kemp-Jackson,, (416) 217-3820 X2713


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