LAVAL, QC, Oct. 17, 2013 /CNW Telbec/ — The Société de transport de
Laval (STL) is proud to announce that its operational support and user
information system for paratransit (SAIEV) has passed all the primary
steps and is now a finalist for the 2013 Quebec Public Administration
Institute (Institut d'administration publique du Québec) Excellence
award in the "e-Government" category (Gouvernement en ligne).
Sylvain Yelle, Senior Director of Operations is very proud to see that
this project has been shortlisted for the excellence award. He also
highlighted the important work done by the STL's adapted transportation
team in the development and implementation of the SAEIV program by
adding: "Behind all the technology and the complex systems that are
designed to send real time information to clients and drivers of the
SAEIV system, it is the human solution first and foremost that has
allowed us to improve quality of life and increase the social inclusion
of people who rely on adapted transportation."
SAEIV has allowed the STL to make major advances in increased efficiency
through real time regulation, route optimization, calling clients the
evening before to confirm travel plans and to re-schedule cancelled
pickups as well as by sending automated calls to announce the impending
arrival of the vehicle.
Since its implementation in November 2012, the system has reduced
stoppage time by 30% by sending a notification call to clients waiting
for the bus. Same day cancellations were also reduced by making the
adapted transportation system even more efficient. These are
significant advances for the STL, making them better able to meet
punctuality objectives and by reducing waiting times while improving
Last May, the STL took home an excellence award for the SAEIV program
from the Quebec Transportations Association (Association Québécoise des
Transports) who awarded them the 2013 Coup de cœur prize. The Canadian
Urban Transit Association (CUTA) also awarded the STL with the
Innovation Award at their annual congress in June.
On November 27, the STL will find out whether it has won the AIPQ's
excellence award for developing and implementing the SAEIV system.
For its thousands of users and the bus drivers who provide adapted
transportations services, SAEIV has become an essential part of their
lives and from this perspective, it is already a winner.
The STL, taking action
The STL is responsible for over 20 million trips annually.
The STL has rolled out the STL Synchro system to keep its clients
informed in real time about its schedules and buses.
The STL's fare policy is geared to encourage families to use public
transit: an adult who pays a regular fare during the week or on
statutory holidays can be accompanied by up to five children under the
age of 12 for free. This policy is also applicable on smog days between
July 1st and Labour Day. The $1 reduced fare on smog days during the summer
period is a first in Quebec.
The STL has partnered with the Association québécoise de lutte contre la
pollution atmosphérique, Communauto and the Réseau de covoiturage to
encourage the use of sustainable transportation in Laval.
We are using our Facebook and Twitter accounts to share our news and
We created My STL to offer our clients the opportunity to receive
updates about their regular bus lines and to find out what's new at the
Since the launch of our Operational support and user information system
in 2009, we have increased our punctuality rate to nearly 90 %.
The STL has received several awards and distinctions including the
AQTr'S Grand prix d'excellence en transport en commun in 2010, which
solidified our reputation for excellence.
In 2011, the STL took the AQTr Communication Grand Public prize for its
Smog alert program.
In May 2012, the STL received the CUTA Prix de leadership des
entreprises in the Innovation category for the CLIC carpooling project.
In May 2013, the AQTr awarded the STL their Coup de cœur du jury
d'honneur award for two projects: The Operational support and user
information system for paratransit (SAIEV) and CLIC the electric
carpooling project launched in conjunction with the AMT.
In June 2013, CUTA honoured the STL with two Corporate Leadership
Awards: one in the Innovation category for our Operational support and
user information system for paratransit (SAIEV) and the other in the
Marketing and Communications category for the "Let's Develop Together"
In May 2012, the STL launched its new STL Sustainable mobility solution
for businesses and organizations that are conscious of managing the
travels of their employees more efficiently.
In November 2012, the STL signed the International Union of Public
Transport's (IUPT) Charter on Sustainable Development.
In March 2013, the STL became the first transportation company in Quebec
to be a certified "Healthy Enterprise"!
SOURCE: Société de transport de Laval
For further information:
Communications and marketing Director
Société de transport de Laval