Superior Court orders Dunkin' Donuts to pay $16.4M to 21 Quebec former franchisees that held 32 stores when the suit was launched in 2003

MONTREAL, June 25, 2012 /CNW Telbec/ - After a legal proceeding that lasted nine years, the Superior Court of Québec's Justice Daniel H. Tingley ordered Dunkin' Brands Canada Ltd. to pay plaintiffs $16.4 million in damages plus legal interest and expert witness costs.

In his ruling, Justice Tingley found in favour of Dunkin' Donuts' former franchisees, which were suing the franchisor for incompetence, negligence, lack of support and assistance, as well as flagrant breach of the contract entered into between the franchisor and its franchisees, notably to protect and enhance the brand between 1995 and 2005.

Justice Tingley stressed that:

"(40) It is a sad saga as well of how a once successful franchise operation, a leader in its field — the donut/coffee fast food market in Quebec — fell precipitously from grace in less than a decade; literally, a case study of how industry leaders can become followers in free market economies"

"(57) But the greatest failing of all was ADRIC's failure to protect its brand in the Quebec market. No doubt the host of failings chronicled by the Franchisees contributed to the collapse of the Dunkin' Donuts' brand in Quebec. A successful brand is crucial to the maintenance of healthy franchises. However, when the brand falls out of bed, collapses, so too do those who rely upon it. And this is precisely what has happened in this case."

"(58) ADRIC has assigned to itself the principal obligation of protecting and enhancing its brand. It failed to do so, thereby breaching the most important obligation it had assumed in its contracts. It must accept the consequences of such a failure. As noted above, Franchisees cannot succeed where the system has failed. After sustaining several years of stagnant sales, narrowing profit margins and then losses, the Franchisees have all had to close their stores. Their losses follow hard upon the heels of ADRIC's failures as night follows day."

"(61) Were the Franchisees poor operators? Not by a long shot. They were amongst the best and most successful in the Quebec "réseau". Their owners were amongst the most active committee members. Several of them chaired these committees at one time or another. Many of the owners operated several stores. They were for the most part the leaders amongst the Quebec Franchisees. ADRIC failed miserably during the first sixty-six days of trial to paint the Franchisees as poor operators. This was a defence utterly devoid of substance."

According to Mtre Frédéric Gilbert (Fasken Martineau), who represented the franchisees with the collaboration of Mtre Guy de Blois (Langlois Kronström Desjardins), acting as legal advisor, the Tingley judgment will have major repercussions on how franchisees are protected and how franchisors' responsibilities are defined.

"Justice Tingley has issued a rigorous judgment that has all the makings of a leading case on franchising in Canada. This decision will become a reference tool for setting the basic guidelines governing contractual relations between parties," stated Mtre Gilbert.

Mtre Gilbert believes that the determination and solidarity of the group of franchisees suing Dunkin' Brands played a key role in this legal action. "These people courageously overcame the many negative repercussions of what has been a very long saga. They valiantly confronted the countless financial and human pressures that are often seen in battles pitting David against Goliath. Even at their weakest moment they never gave up the fight, which is all to their credit."

PDF available at:


For further information:

Michel Fréchette
Fréchette & Girard communication-conseil
514 279-2526, cell. 514 926-5827


Mtre Frédéric Gilbert
Fasken Martineau
514 397-5232, cell: 514 262-0930

Profil de l'entreprise


Renseignements sur cet organisme


Jetez un coup d’œil sur nos forfaits personnalisés ou créez le vôtre selon vos besoins de communication particuliers.

Commencez dès aujourd'hui .


Remplissez un formulaire d'adhésion à CNW ou communiquez avec nous au 1-877-269-7890.


Demandez plus d'informations sur les produits et services de CNW ou communiquez avec nous au 1‑877-269-7890.