SASKATOON, Nov. 24, 2014 /CNW/ - Like many of our neighbours and customers, we have been following the story of the Kimmel-Huculak family. At Saskatchewan Blue Cross, our goal is to help families avoid situations like this one.
There are more facts related to this story that prevent us from reversing our decision.
Ms. Huculak has made public some of our correspondence denying her claim for coverage.
In a two-page letter to Ms. Huculak dated November 15, 2013, we provided a full, point-by-point explanation of our review, citing nine specific events that prevent us from accepting her claim. This correspondence, and overview of the medical treatment she received over 6 months leading up to her departure, may be obtained directly from Ms. Huculak.
The challenges facing this family are extraordinary and difficult. As such, we urge Ms. Huculak to have our decision reviewed by an independent ombudsman. OmbudService for Life and Health Insurance (OLHI) is a national independent agency that provides impartial, third party reviews of customer concerns. A review by OLHI is free of charge and Saskatchewan Blue Cross will cover any costs incurred by Ms. Huculak preparing her claim for review by the ombudsman.
It is important that our 78,000 travel insurance customers protect themselves while on vacation outside Canada. We have posted a Travel Insurance Guide for Canadian Travellers created by the Travel Health Insurance Association of Canada (THIA) on our website, in addition to other important travel information. Any Saskatchewan Blue Cross customer who is unsure about the scope of their travel coverage should feel free to contact us. We are here to help.
Additional background and commentary:
OmbudService for Life & Health Insurance
Andrea Zviedris, Media Contact
Travel Health Insurance Association of Canada (THIA)
Pascale Gordon, Media Profile
Image with caption: "Statement on Kimmel-Huculak Media Story (CNW Group/Saskatchewan Blue Cross)". Image available at: http://photos.newswire.ca/images/download/20141124_C5894_PHOTO_EN_8436.jpg
SOURCE: Saskatchewan Blue Cross
Renseignements: Media Contact: Jason Aebig, (306) 341-9260, [email protected]