Ricoh Canada to Port Mission-Critical FSA App to BlackBerry BES 10 platform

MISSISSAUGA, ON, May 15, 2013 /CNW/ - Ricoh Canada Inc. today announced it is porting its powerful Field Service Automation (FSA) application to the BlackBerry BES 10 platform.  The FSA app is Ricoh's best-in-class solution for the field service technical team, allowing remote employees to drive significant efficiencies in typical field based tasks such as call closing and scheduling.

"The porting of this key Ricoh app over to the BES 10 platform provides us with the groundwork for the wholesale adoption of  BlackBerry Z10 and BlackBerry Q10 smartphones by the entire service fleet - devices that have been thoroughly tested here with outstanding results," said Andy Ambrozic, Ricoh's Director of IT Infrastructure & Operations.

According to Ricoh Canada President and CEO, Mr. Glenn Laverty, "the relationship between Ricoh and BlackBerry is strategic and longstanding, and one that has provided our remote employees with an absolute advantage in the marketplace.  The BES 10 platform only enhances the power of Ricoh applications in the hands of our employees."

Ricoh has been a strong technology partner with the Waterloo-based manufacturer, and has routinely collaborated with BlackBerry in bringing new products to market.  Leveraging a number of the outstanding core attributes unique to the Z10 and Q10 - such as exceptional speed, enhanced computing power and the innovative HUB - Ricoh's FSA app eliminates significant hurdles that have traditionally burdened field-based staff, both in terms of time and productivity.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

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© 2013 Ricoh Canada Inc. All rights reserved. All referenced product names are the trademarks of their respective companies.


SOURCE: Ricoh Canada Inc.

For further information:

Dan Newman
Ricoh Canada Inc.
Phone: 905-795-5788


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