Industry-leading innovation, service and performance earn two
international awards for RBC employees
TORONTO, May 10, 2013 /CNW/ - The employees of RBC's Personal and
Commercial Banking division in Canada were recognized today with two
international awards for their exceptional innovation, service, and
performance in the 2013 Retail Banker International (RBI) awards. RBC
beat out more than 300 banks from around the world to win the awards in
this global competition lead by RBI, the London-based banking
publication that analyzes and reports on the retail banking sector.
RBC Royal Bank won the top prize in the categories of Innovation in
Customer Service, and Best Retail Bank in North America.
"We're honoured to have been recognized by RBI and I'm very proud of all
our employees," said Dave McKay, Group Head of Personal and Commercial
Banking at RBC. "These awards are a testament to their incredible
dedication and commitment, as they work day in and day out to help our
In commenting on RBC Royal Bank's impressive performance, Douglas
Blakey, Group Editor Consumer Finance for Timetric Financial Services
noted the bank had generated outstanding financial performance. "In
fiscal 2012, the Canadian Banking unit of RBC excelled in developing
new and better ways to serve their clients," said Mr. Blakey. "They
also set records for financial performance and outperformed its
Canadian peer group in a variety of metrics."
This year's RBI Awards programme marks the second year in a row that RBC
Royal Bank has been among the most recognized banks. Last year the bank
won for Best Retail Bank in North America, and Retail Banker of the
RBI is one of the world's leading sources of retail banking news and
information from around the world. It is part of Timetric, a leading
provider of online data, analysis and advisory services on key
financial and industry sectors.
Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate
under the master brand name RBC. We are Canada's largest bank as
measured by assets and market capitalization, and are among the largest
banks in the world, based on market capitalization. We are one of North
America's leading diversified financial services companies, and provide
personal and commercial banking, wealth management services, insurance,
and investor services and wholesale banking on a global basis. We
employ approximately 80,000 full- and part-time employees who serve
more than 15 million personal, business, public sector and
institutional clients through offices in Canada, the U.S. and 49 other
countries. For more information, please visit rbc.com.
RBC supports a broad range of community initiatives through donations,
sponsorships and employee volunteer activities. In 2012, we contributed
more than $95 million to causes worldwide, including donations and community
investments of more than $64 million and $31 million in sponsorships.
For further information:
Jacqui van der Jagt, 416 974-1756