300 new jobs created at the Prince George and Burnaby centres
SURREY, BC, Jan. 19, 2012 /CNW/ - The phone lines are open, marking the completion of a two-year project
by FortisBC to move to in-house customer service for natural gas
"We are extremely proud to announce the official opening of our new gas
customer contact and billing centres in British Columbia. This is the
culmination of a two year project to bring the gas customer service
function back in-house and create 300 new jobs in B.C.," said John
Walker, president and CEO, FortisBC. "On our first day of operation,
employees logged almost 8,000 calls from customers."
"The ability to interact directly with our customers and to respond to
their inquiries is very important to us - something our electricity
customers have enjoyed for several years through our Trail contact
centre. It delivers on our commitment to provide customers with the
quality service they expect, and to operate regionally-based centres
that make financial sense and enhance service for our customers," added
In addition to creating new jobs, the establishment of the two new B.C.
based centres in Prince George and Burnaby will lead to benefits for
all British Columbians, including growing the provincial Gross Domestic
Product (GDP) and increasing tax revenues.
"FortisBC's new call centres shows how British Columbia with its highly
skilled workforce and competitive tax regime can compete effectively in
the market place," said Premier Christy Clark. "The 300 jobs created at
the new call centres in Prince George and Burnaby will help support
local families and strengthen communities. Through the BC Jobs Plan, we
remain committed to supporting the development of jobs for the benefit
of all British Columbians."
The new in-house customer service centres provide FortisBC and its
customers with a number of ongoing improvements, including:
expanded communication and service channels
customer service representatives with local knowledge of B.C.'s energy
positioning the company to expand our services
The new facilities have been designed and built in an energy efficient
manner, in keeping with LEED (Leadership in Energy and Environmental
Design) principles and guidelines. Four local companies completed the
renovations and upgrades at the Prince George centre. In Burnaby, the
new centre is located in Willingdon Park, a facility accessible by
foot, bike, car or public transportation. The centres are open to
answer customer inquiries Monday through Friday from 7 a.m. to 8 p.m.
and on Saturday between 9 a.m. and 5 p.m.
FortisBC is an integrated energy solutions provider focused on providing
safe and reliable energy, including natural gas, electricity, propane
and alternative energy solutions, at the lowest reasonable cost.
FortisBC employs more than 2,300 British Columbians and serves
approximately 1.1 million customers in more than 135 B.C. communities.
FortisBC is indirectly wholly owned by Fortis Inc., the largest
investor-owned distribution utility in Canada. FortisBC owns and
operates four regulated hydroelectric generating plants, approximately
7,000 kilometres of transmission and distribution power lines and
approximately 46,000 kilometres of natural gas transmission and
distribution pipelines. FortisBC Inc., FortisBC Energy Inc., FortisBC
Energy (Vancouver Island) Inc., and FortisBC Energy (Whistler) Inc. do
business as FortisBC. Fortis Inc. shares are listed on the Toronto
Stock Exchange and trade under the symbol FTS. Additional information
can be accessed at www.fortisinc.com or www.sedar.com.
For further information:
Senior Corporate Communications Manager