OmbudService for Life & Health Insurance reports on year of progress

TORONTO, Sept. 23, 2014 /CNW/ - The OmbudService for Life & Health Insurance (OLHI) completed its fiscal 2013/2014 year – one of progress and opportunity – and hosted its Annual General Meeting on September 18, 2014.


  • OLHI's first national, independent Consumer Satisfaction Survey generated overall positive ratings from consumers using OLHI's complaints resolution services.
  • Contacts increased by 12% over last year and 28.5% over the last two years.
  • Traffic to OLHI's Web sites grew steadily, up nearly 106% since fiscal year 2010/2011, with new visitors accounting for nearly three in every four visits.

"This year has been one of growth as we continue to identify ways to further build profile, processes and – most importantly – relationships," said Dr. Janice MacKinnon, Chair, OLHI. "Stakeholder relationships contribute to our overall success. We remain committed to maintaining our independence and impartiality while balancing the interests of all parties."

"We're encouraged by the results of our first-ever Consumer Satisfaction Survey," said Holly Nicholson, Executive Director & General Counsel, OLHI. "The findings reveal overall satisfaction with OLHI and affirm our commitment to provide fair, impartial and timely dispute resolution services. The findings also provide opportunities for us to improve, such as the frequency of our contact with consumers."

Looking ahead, OLHI will build on proactively identifying and analyzing trends, and will also continue to place emphasis on enhancing its profile. OLHI is particularly pleased to contribute toward improving Canadians' financial literacy; in the coming months, OLHI will be a part of the Financial Consumer Agency of Canada's (FCAC) awareness initiatives and will also participate in its National Conference in November.

For more detail on OLHI's operations this past fiscal year, including consumer case studies and statistics, the full 2013/2014 Annual Report is available at

About the OmbudService for Life & Health Insurance
The OmbudService for Life & Health Insurance (OLHI) is a national independent complaint resolution and information service for consumers of Canadian life and health insurance products and services, which include life, disability, employee health benefits, travel, and insurance investment products such as annuities and segregated funds.

OLHI's free, bilingual services are available to any consumer whose life or health insurer is an OLHI member; currently, 99% of life and health insurers are OLHI members. OLHI's operations are overseen by the Canadian Council of Insurance Regulators (CCIR). For more information, visit

SOURCE: OmbudService for Life & Health Insurance

For further information: Media Contact: Andrea Zviedris, 416-777-2962,

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