First passengers arrive at Star Alliance's new home at Heathrow
LONDON, June 4, 2014 /CNW Telbec/ - The new Terminal 2 - the home of
Star Alliance at Heathrow - threw open its doors to welcome its first
passengers, marking the start of a new travel experience for the 12
million Star Alliance passengers who pass through this leading UK
airport every year.
Star Alliance member airline United is the first to move in to the new
facility, known as Terminal 2 | the Queen's Terminal for her Majesty
Queen Elizabeth II. All 23 Star Alliance airlines operating Heathrow
will move over the next six months: the first time all member airlines
will be collocated at the airport. On June 18, Air Canada will become
the second carrier to operate flights from Terminal 2.
"After many years of planning and construction, tests and optimisation,
we at Star Alliance are proud to welcome the first passengers into the
new terminal," said Star Alliance CEO Mark Schwab. "It is particularly
fitting that one of our five founder members, United, should operate
the first flights from this terminal, which sets new standards for
Alliance customer service and seamless travel at this important hub
The first flight to arrive at the new terminal was United's service UA
958 from Chicago, which landed at 05:43 local time and reached gate B38
at 05:49, six minutes ahead of schedule. The Boeing 767-300 had 178
passengers and 11 crew on board.
Terminal 2, designed by lead architect Luis Vidal, was jointly developed
by Heathrow, Star Alliance and its member carriers, with the aim of
establishing a true seamless hub at one of the world's premier
Optimised for today's air traveller, the facilities of the 23 Star
Alliance airlines are integrated to an unprecedented level - laying the
groundwork for customer service excellence. Once all airlines are in
residence, connections for transfer passengers will be smoother than
ever before at Heathrow, with a standardised minimum connection time of
just 60 minutes.
Move dates for the remaining 22 airlines have been carefully planned to
ensure that each group of airlines has time to embed its operations
before the next set of carriers moves in.
Air Canada, Air China and ANA will be the next new occupants,
transferring their operations to T2 from June 18th. In July, Aegean,
EVA Air, THAI, and Turkish Airlines will move in, together with Avianca
- which will launch a service between London and Bogota on July 4th.
After a break for the European summer holiday period, moves will resume
in September with EGYPTAIR, Ethiopian Airlines, Scandinavian Airlines
and Singapore Airlines. Then finally, October sees the arrival of Air
New Zealand, Asiana Airlines, Austrian, Brussels Airlines, Croatia
Airlines, LOT Polish Airlines, Lufthansa, South African Airways, SWISS
and TAP Portugal.
A positive tone for the passenger journey is set by the architectural
design of the terminal, which uses natural light to create an open and
airy atmosphere. Its open-plan check-in facility is directly adjacent
to the security area. Passengers exit security on the top level of a
two-tier international departures hall, with a clear view out onto the
This is just one example of the logical passenger flows that underpin
the terminal's design. Departing and arriving passengers pass through
the building on different levels, guided by clear signage. Transfer
passengers follow a separate channel from the arrival gate to security
and then join the departing passengers flow.
Technology is integrated into the terminal experience and will be used
throughout to give the passenger control of their journey. The check-in
area has been specially designed for speed and efficiency. Airlines are
grouped in zones, while a row of 81 common use self-service kiosks can
be used by any passenger to check in and/or print a bag tag before they
proceed to a bag drop desk to hand their luggage to an agent.
Full-service traditional check-in desks are provided for the use of
First Class, Business class and Star Alliance Gold passengers. Premium
passengers also have a fast-track option to speed them through the
Eight out of 12 gates at the T2B satellite will allow self-boarding,
meaning passengers simply pass through a mechanical barrier to board
Four airline lounges will be available for premium passengers, including
those with Star Alliance Gold status. These are located in the main
terminal building and the satellite, so eligible passengers can relax
close to their gate.
The 23 Star Alliance airlines serving Heathrow are Aegean Airlines, Air
Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian,
Avianca*, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian
Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian
Airlines, Singapore Airlines, South African Airways, SWISS, TAP
Portugal, Turkish Airlines, THAI, and United.
Together they operate over 121 flights per day to 45 destinations in 25
countries. Each of these flights acts as a gateway to the full Alliance
network of more than 18,000 daily flights to 1,269 airports in 193
The strong Star Alliance hub at Heathrow is expected to act as a
catalyst for growth in global passenger traffic to London and to
increase the attractiveness of Heathrow as an international transfer
airport. It will enhance Heathrow's standing for the truly frequent
*Note: Avianca will commence service between Bogota and London-Heathrow
in July 2014.
About Star Alliance:
The Star Alliance network was established in 1997 as the first truly
global airline alliance to offer worldwide reach, recognition and
seamless service to the international traveller. Its acceptance by the
market has been recognized by numerous awards, including the Air
Transport World Market Leadership Award and Best Airline Alliance by
both Business Traveller Magazine and Skytrax. The member airlines are:
Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand,
ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa
Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT
Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines,
Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish
Airlines, THAI and United. Air India has been announced as a future
member airline with Avianca Brasil to join under the existing Avianca
membership. Overall, the Star Alliance network offers more than 18,000
daily flights to 1,269 airports in 193 countries.
SOURCE: STAR ALLIANCE
For further information:
Star Alliance Press Office
Tel: +49 69 96375 183
Fax: +49 69 96375 683
Twitter : @staralliance