Nationwide Insurance Overcome Process Excellence Challenges

NEW YORK, Sept. 23, 2014 /CNW/ - The insurance industry has been facing unprecedented operational, regulatory and economic pressures in recent years that are forcing insurance companies to deliver a higher quality service to their customers whilst reducing the bottom line. And even the greats have struggled.


Tiffany Hunt, Vice President, Business Transformation Office at Nationwide Insurance explains that the key to evolving to meet these new challenges lies, as always, in process excellence.

Ahead of the upcoming Operational Excellence in Insurance summit taking place in New York October 27 - 29 2014, PEX Network has conducted an interview with Hunt. She states Nationwide Insurance have successfully launched new projects by having a lean steering committee. This encapsulates representatives from each area of the business which has allowed them to drive better business alignment and build a cohesive strategy. This is just one way Nationwide have improved process implementation in order to compete within the industry. Copies of the full article can be downloaded free here

Hunt along with Arthur Drake, Head of Transformation Management, AIG, Christopher Gaver, Vice President, Prudential Financial and other Insurance experts will be at the Operational Excellence in Insurance summit in October. The summit brings together 60+ company heads to debate, discuss and shape operational excellence within the insurance industry and define company operational excellence strategies. The full agenda including a full list of keynote speakers can be found here

Find full event details, including speak line-up and registration information about Operational Excellence in Insurance on, phone on +1-800-882-8684 or +1-646-378-6026


For further information: For further information on either event or to request a press pass please contact: Kelsea Wild,, Marketing Manager,


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