eSecuritel program replaces lost, stolen, malfunctioning, or damaged
Stock Symbol: MBT
WINNIPEG, Feb. 1, 2012 /CNW/ - MTS today announced it will offer its
customers the opportunity to enrol in a wireless device insurance and
extended warranty plan that will replace lost, stolen, damaged
(including liquid damage), or malfunctioning wireless devices. The
Wireless Protection Program, provided by eSecuritel, applies to
customers signing up for new hardware activation or upgrading their
current hardware. The program will replace cell phones, smartphones*,
or wireless Internet devices, with a brand new replacement device with
like or comparable features.
"MTS is pleased to provide this opportunity to our customers," said MTS
President Kelvin Shepherd. "It's an unfortunate reality that cell
phones go missing, are stolen, or are dropped in a puddle. For MTS
customers subscribing to this new Program, these types of situations
won't have the impact they used to."
The Wireless Protection Program offers three levels of protection, all
with low monthly fees. The Complete Program, at seven dollars per
month, covers devices for accidental damage, loss, theft, and
malfunction (after the manufacturer warranty expires). The Enhanced
Program covers loss, theft, and damage and has a monthly fee of five
dollars. The Extended Warranty Program, at three dollars per month,
protects against malfunction after the manufacturer's warranty has
"We're excited to offer MTS a unique program which is proven to increase
subscriber satisfaction and loyalty," said David Leach, CEO,
eSecuritel. "With The Wireless Protection Program, MTS is
well-positioned to serve its customers with a convenient and efficient
device replacement experience that is unsurpassed."
The Program has a quick and efficient claims process with the majority
of claims processed within five to seven minutes. Claims are made by
calling eSecuritel's Customer Care Centre when an incident occurs with
their wireless device. Once a claim is approved, the customer will pay
a deductible and will then be directed to the most convenient MTS
retail location to pick up their replacement device. The Program allows
a maximum of two replacement devices within a 12 month period, not to
exceed $1,000 per claim, beginning with the date of the first incident.
"The Wireless Protection Program means that customers who lose their
cell phone can quickly get back to business or their day-to-day lives
with a brand new replacement device. Losing a cell phone is an
inconvenience. Replacing it shouldn't be," added Mr. Shepherd.
Please visit www.mts.ca/wpp and www.esecuritel.com/mts for more information.
MTS Inc. is a wholly-owned subsidiary of Manitoba Telecom Services Inc.
(MTS Allstream). As one of Canada's leading national communication
solutions companies, MTS Allstream provides innovative communications
for the way Canadians want to live and work today. The Company has more
than 100 years of experience, with 5,500 employees across Canada
dedicated to a mission of delivering true value as seen through the
eyes of our customers. MTS Allstream has nearly two million total
customer connections spanning business customers across Canada and
residential consumers throughout the province of Manitoba. The
Company's extensive national broadband and fibre optic network spans
almost 30,000 kilometres. Manitoba Telecom Services Inc.'s common
shares are listed on Toronto Stock Exchange (trading symbol: MBT).
Customers, stakeholders and investors who want to learn more about MTS
Allstream are encouraged to visit: www.mtsallstream.com.
Founded in 2001, eSecuritel, the expert in comprehensive cell phone
insurance and replacement programs, delivers an unparalleled customer
service experience for subscribers and profitability for carriers and
dealers. Unlike other services where only malfunction is covered,
eSecuritel provides phone protection for new, used, or prepaid wireless
devices against loss, theft and accidental damage as well as
mechanical/electronic failure and malfunction. As the cornerstone to
our services delivery, our handset Issue Tracking System, or HITS™
technology, easily integrates with a carrier's or dealer's systems,
managing all aspects of the mobile phone insurance program from
subscriber enrollment to claim fulfillment. It removes the burden of
program management, making it possible to deliver faster adjudication
and replacement services to subscribers. eSecuritel is a subsidiary of
Brightstar Corp. For more information, visit http://www.esecuritel.com.
Forward-looking Statements Disclaimer
This news release includes forward-looking statements and information
(collectively, the "statements") about our corporate direction,
business opportunities, operations, financial objectives, planned
activities, future financial results and performance that are subject
to risks, uncertainties and assumptions. As a consequence, actual
results in the future may differ materially from any conclusion,
forecast, anticipation or projection in such forward-looking
statements. Examples of statements that constitute forward-looking
information may be identified by words such as "believe", "expect",
"project", "should", "anticipate", "could", "target", "forecast",
"intend", "plan", "outlook", "see", "set", "pending", and other similar
Factors that could cause anticipated opportunities and actual results to
differ materially include, but are not limited to, matters identified
in the "Risks and Uncertainties" section and elsewhere in our most
recent annual MD&A and any subsequent quarterly MD&As, as well as our
most recent Annual Information Form, all of which are available on
SEDAR at www.sedar.com.
Please note that forward-looking statements reflect our expectations as
at the date hereof. We disclaim any intention or obligation to update
or revise any forward-looking statements, whether as a result of new
information, future events or otherwise except as required by law.
SOURCE MTS Allstream Inc.
For further information:
MTS Corporate Communications