OTTAWA and GATINEAU, QC, July 26, 2013 /CNW/ - Today, the Canadian
Radio-television and Telecommunications Commission (CRTC) announced
that it has issued two notices of violation totalling $17,000 in
penalties as part of a wide-ranging investigation into the use of
robocalls by political parties, elected officials and telemarketers.
The CRTC received the cooperation of Mr. Paul Dewar, M.P., who entered
into a settlement agreement and paid a $7000 administrative monetary
penalty for violating the Unsolicited Telecommunications Rules. In an
unrelated investigation, Strategic Communications Inc. also cooperated,
agreed to settle and paid a penalty of $10,000 for similar violations.
"We appreciate the cooperation we received during our investigations,"
said Andrea Rosen, the CRTC's Chief Compliance and Enforcement Officer.
"We expect candidates who are running political campaigns, and
telemarketing service providers to put appropriate safeguards in place
to ensure compliance with the Unsolicited Telecommunications Rules."
In addition to paying monetary penalties, parties have agreed to cease
violating the Unsolicited Telecommunications Rules and implement
comprehensive compliance programs that will include:
an acknowledgement of all applicable Rules and a commitment to comply
fully with them
the appointment of a compliance officer to ensure ongoing adherence with
an education and training program for volunteers and employees and
appropriate compliance measures when making calls
appropriate record keeping, and
promotion of better awareness of the Unsolicited Telecommunications
Automated calling devices are used to dial telephone numbers and
automatically deliver a pre-recorded message. When these devices are
used to make calls on behalf of candidates and political parties, the
Unsolicited Telecommunications Rules require that:
Calls are to begin with a clear message identifying the person on whose
behalf the call is made, including a mailing address and a local or
toll-free number at which a representative of the originator of the
message can be reached.
Calls are to display the originating number or an alternate number where
the originator of the call can be reached.
About the CRTC's enforcement measures
The CRTC enforces the Unsolicited Telecommunications Rules in order to reduce unwanted calls to Canadians. Under its enforcement
process, the CRTC can discuss corrective actions with individuals,
firms or organizations engaged in telemarketing, which may lead to a
settlement that includes a monetary penalty and other corrective
measures. The CRTC can also issue warnings and citations, conduct
inspections and issue notices of violation.
To date, the CRTC's efforts have yielded just over $3 million in
penalties, which are remitted to the Receiver General for Canada, and
over $740,000 in payments to post-secondary institutions.
The CRTC is an administrative tribunal that regulates and supervises
broadcasting and telecommunications in Canada.
Additional information on the violations
Mr. Paul Dewar, M.P. was issued a notice of violation in relation to a robocall campaign
that occurred on 8 and 9 February 2012. The campaign sought to gather
an understanding from New Democratic Party (NDP) members regarding
their preferred choice for leader of the NDP. The calls did not
specify at the outset that they were being made on behalf of Mr.
Dewar's campaign, nor did they include the call originator's mailing
address or a call back number. Mr. Dewar cooperated fully with the
CRTC's investigation, paid a monetary penalty of $7,000 and committed
to establish a compliance program to ensure future adherence to the
Unsolicited Telecommunications Rules.
Strategic Communications Inc. was issued a notice of violation for a robocall campaign it carried out
on behalf of the NDP between 11 January and 20 January 2012 in the
electoral district of St-Maurice-Champlain, Québec. The calls in
question did not specify that they were being made on behalf of the
NDP, nor did they include the call originator's mailing address and
contact telephone number. Strategic Communications Inc. cooperated with
the CRTC's investigation, paid a monetary penalty of $10,000 and
committed to establish a comprehensive compliance program to prevent
future such occurrences.
Additional information on the CRTC's process
Under its enforcement process, the CRTC can discuss corrective actions
with individuals, firms or organizations engaged in telemarketing,
which may lead to a settlement that includes a monetary penalty and
other corrective measures.
Parties that have not reached a settlement and have received a notice of
violation may make written representations to the CRTC within 30 days
of receipt to have it reviewed (further to paragraph 72.07(2)(b) of the
Telecommunications Act). If they choose to make representations relating to the amount of the
penalties set out in a notice, such representations must include the
most recent audited financial statements of the entity named in a
notice. If audited financial statements are unavailable, they are to
provide unaudited financial statements signed by a senior officer of
the entity named in the notice, attesting to the accuracy of the
Further to paragraph 72.07(2)(c) and subsection 72.08(3) of the Act, if
entities do not pay the penalty specified in a notice OR make representations in accordance with a notice, they will be deemed to
have committed the violations outlined in a notice, and the CRTC may
impose the penalty.
Further to subsection 72.08(1) of the Act, if full payment of the
specified amount is received, entities will be deemed to have committed
the violations. Payment will be accepted in complete satisfaction of
the penalty and no further action will be taken.
Payment or representations must be actually received, not merely sent,
by the date set out in the notice.
Where representations are not made, any penalty not paid by the due date
will be assessed interest on the unpaid amount beginning on the due
date and ending on the day before the day on which payment is received
by the CRTC. The CRTC will charge interest calculated and compounded
monthly at the average bank rate plus three percent (3%). The CRTC will
pursue collection measures for any amounts owing after the due date,
which may include setting-off such amounts against any refunds-owing to
the debtor by the Canada Revenue Agency.
SOURCE: Canadian Radio-television and Telecommunications Commission
For further information:
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Tel: 819-997-9403, Fax: 819-997-4245
Tel: 819-997-0313, TDD: 819-994-0423, Fax: 819-994-0218
Toll-free # 1-877-249-CRTC (2782)
TDD - Toll-free # 1-877-909-CRTC (2782)
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