Manulife releases 2013 Public Accountability Statement


  • 88,751 hours volunteered with local charities by employees and agents
  • 17 per cent reduction in greenhouse gas emissions intensity since 2009
  • $5.9 billion in loans and investments made to businesses to fuel their growth

TORONTO, May 1, 2014 /CNW/ - Manulife today released its 2013 Public Accountability Statement. The annual statement provides broader context to Manulife's operations and highlights some of the ways in which it supports the economic, environmental and social well-being of customers, employees and communities where it operates.

"We believe that our greatest contribution to society comes from our products and services, which help people with their big financial decisions, provide more certainty in highly uncertain times and help them plan for the future," said Donald Guloien, President and Chief Executive Officer, Manulife.  "Excellence in how we manage our operations, design and deliver our products and services, and contribute to our communities is equally important."

Highlights from 2013

Manulife continued its long-standing tradition of creating positive social change in the communities in which it operates.  Manulife employees and agents volunteered 88,751 hours of their time in 2013 to causes near and dear to them. Manulife, its employees and its programs contributed $25.2 million to more than 1,000 community organizations around the world, focusing on health and wellness and the empowerment of communities.

Manulife made significant investments in the transition to a more sustainable economy. Since 2009, Manulife has reduced the intensity of greenhouse gas emissions in its real estate operations by 17 per cent. It helps others to do the same by financing nearly $1 billion of renewable energy and energy efficiency projects in 2013 alone.

Manulife's products and services and its operations contributed to economies worldwide. With more than 20 million customers around the world, the company paid out claims, cash surrender values, annuity payments and other benefits worth $19 billion in 2013. Manulife also made $5.9 billion in loans and investments to help businesses fuel their growth.

Additional details about Manulife's commitment to social responsibility, environmental sustainability, excellence in business conduct and corporate governance can be found in the Public Accountability Statement, available online at

About Manulife Financial
Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife Financial and its subsidiaries were approximately C$635 billion (US$574 billion) as at March 31, 2014. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.

Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife Financial can be found on the Internet at

SOURCE: Manulife Financial Corporation

For further information:

Media Contact:
Brooke Tucker-Reid
Manulife Financial


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