QUEBEC CITY, June 3, 2014 /CNW Telbec/ - Industrial Alliance Auto and
Home Insurance (IAAH), and Exigen Insurance Solutions (EIS), a global
provider of core systems to insurers, today announced that Industrial
Alliance has successfully deployed Exigen Suite TM as its new underwriting, policy administration, billing, claim and
customer management platform for auto and homeowners and other personal
lines of business for its operations in Quebec.
Industrial Alliance deployed Exigen Suite TM as the cornerstone of a technology transformation focused on quickly
developing and introducing new products to its expanding distribution
network and implementing multi-channel customer service. The company
also wanted to simplify its operational processes and IT architecture
and decrease operational costs.
"To accomplish a legacy system replacement of this size in just two
years is an outstanding achievement," said Industrial Alliance (IAAH)
vice-president, support and governance, Sophie Duval. "The keys to
success have been the comprehensive business capabilities and flexible
design of Exigen Suite and the dedication of the implementation team.
We are seeing significant benefits in terms of product agility in a
very competitive market, staff and agent productivity and
effectiveness, and superior customer service. We believe our selection
and deployment of Exigen Suite positions us well for immediate growth
and for future opportunities as customer needs and market conditions
The new platform is currently in production for new business for nine
auto and six home insurance products. Additional personal lines
roll-outs will follow. In addition, 1.8 million account and customer
records and 300k policy headers were migrated to the new system to
allow for easy conversion of existing policy holders upon policy
renewal. The conversion of the large number of customer records enables
Industrial Alliance (IAAH) to effectively manage customer information
and communications for both new and existing customers within one
system using Exigen Suite's CustomerCore TM solution for customer relationship and communications management.
"We are very pleased with the results of our new core systems roll-out,"
said Pascal Lavoie, chief technology officer, Industrial Alliance
(IAAH). "Our existing OS 400 legacy system was not capable of
supporting current and future business needs, such as a multi-channel
customer experience. Exigen Suite's customer-centric design and the
modern, highly-configurable and flexible architecture are key benefits.
The workflow, work management and integrated nature of the end-to-end
system deliver significant efficiency. The platform has already proven
very resilient to taking software upgrades and great care was taken in
the implementation to optimize it for self-sufficiency with an eye to
lowering cost of ownership."
"We congratulate Industrial Alliance for this successful roll-out.
Throughout the project we have admired and been pleased to support its
dedication to improving insurance operations through technology
modernization that puts the customer first," said Alec Miloslavsky,
executive chairman and CEO, EIS. "We look forward to continuing to
support Industrial Alliance's goal of achieving business control of
their core systems platform and effectively managing it as a multi-line
platform for growth."
About Industrial Alliance
Founded in 1892, Industrial Alliance Insurance and Financial Services
Inc. operates throughout Canada as well as in the United States. The
Company offers life and health insurance products, mutual and
segregated funds, savings and retirement plans, securities, auto and
home insurance, mortgage and car loans and other financial products and
services for both individuals and groups. Ranked among the top four
life and health insurance companies in Canada, Industrial Alliance is
one of Canada's largest public companies and trades on the Toronto
Stock Exchange under the ticker symbol IAG.
About Exigen Insurance Solutions
Exigen Insurance Solutions® (EIS), a global provider of insurance core systems, provides
capabilities to insurers that enable growth and help them meet their
goals for operational and cost efficiency. Customers deploy our
multi-line platform to achieve rapid and scalable solution
implementations. The Exigen Suite™ component solutions - PolicyCore™, BillingCore™, ClaimCore™ and CustomerCore™ - offer the industry's most complete end-to-end capabilities,
including rating, underwriting, policy administration, claims, billing,
distribution management and CRM. EIS is headquartered in San Francisco
with offices in the USA, Canada, Europe, China, Japan, Australia and
New Zealand. Visit exigeninsurance.com.
SOURCE: Industrial Alliance Insurance and Financial Services Inc.
For further information:
Vice-president, Support and Governance
Industrial Alliance Auto and Home Insurance Inc.
Telephone : 418-650-4601, extension 3024