Grey Power receives J.D. Power and Associates' highest customer satisfaction award among auto insurers in Ontario and Atlantic Canada for the second year in a row

TORONTO, May 2, 2013 /CNW/ - For two years running customers have recognized Grey Power, an industry leader in providing car and home insurance to experienced drivers aged 50 or over, as the insurance provider with the highest level of customer satisfaction among auto insurance companies in Ontario and Atlantic Canada.

"We want to thank our customers for giving us high marks again this year," said Michelle Dodokin, Vice President of Grey Power Insurance Brokers. "This award recognizes that our employees put the customer at the centre of everything that they do and aim to deliver an outstanding customer experience - each and every day. They truly exemplify our customer-driven value and their focus, dedication and efforts have made a positive impact."

Grey Power has continued to enrich its customer value proposition. Furthermore, it also improved its web presence when it launched new design, content and functionality capabilities to better serve its customers.

According to the 2013 Canadian Auto Insurance Customer Satisfaction Study, Grey Power scored 794 points on a 1,000 point scale. The company performed extremely well in the areas of interaction, pricing, offerings and billing.

J.D. Power and Associates surveyed more than 10,000 customers across Canada. The sixth annual study measures auto insurance customer satisfaction according to five factors: customer interaction, policy offerings, price, billing/payment and claims.

About Grey Power
Grey Power is an industry leader in providing car and home insurance to Canadians that are 50 or over. Grey Power recognizes it takes years of skill and experience to achieve a good driving record and rewards that experience with substantial savings. With Grey Power, Canadians not only save on their insurance but also get superior service and expert advice. Grey Power is a member company of Intact Financial Corporation (TSX: IFC), the largest provider of property and casualty insurance in Canada. /


SOURCE: Grey Power

For further information:

Media Inquiries:
Sandra Nunes
Manager, External Communications
+1 (416) 341-1464 ext. 43127

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