Video: FirstOnSite's mobileCT software has set in motion a major shift in the insurance industry, changing the way business is done and transforming the experience of disaster restoration.
mobileCT Launch - Fact Sheet FINAL.pdf
Powerful software marks new era in restoration claims processing,
increasing speed, reliability and consistency across Canada
MISSISSAUGA, ON, Dec. 12, 2012 /CNW/ - FirstOnSite Restoration, Canada's largest independent disaster restoration company, today
announced the national launch of mobileCT, proprietary new software that empowers their Project Managers to
gather information, develop site reports and drive the job cycle
directly from the field. After three months of testing in the field, mobileCT is FirstOnSite's most powerful customer experience initiative to
date, ultimately increasing efficiency and reducing job cycle times.
"Our clients will now experience an unmatched speed of service and level
of reliability," said Bruce Derraugh, Chief Operating Officer, FirstOnSite Restoration. "We have armed each of our project managers
across the country with this powerful technology so that every
FirstOnSite job will be at the absolute leading edge of restoration
Developed in-house by FirstOnSite's technology department, mobileCT runs on Windows-based, wifi and 3G-enabled tablets, synching
seamlessly with industry standard software as well as integrating into
FirstOnSite's own internal claims management systems. The software
allows project managers to quickly generate comprehensive site reports,
communicate instantly with property owners and adjusters, and submit
updates wirelessly from any job site, anywhere. Customers and insurers
will now have information in a matter of hours as opposed to days.
One of the main motivating factors behind the development of mobileCT was FirstOnSite's continued commitment to improving the customer
experience while meeting or exceeding industry standards.
"Insurance customers have been introducing performance metrics as a way
to identify reliable and quality work from their suppliers," continued
Derraugh. "With mobileCT, FirstOnSite is able to deliver against those measurables on a
national basis. We believe this kind of technology and service will one
day become the industry standard for restoration projects across the
The first version of the application has already made its debut at all 45 FirstOnSite branches. Development of version 2.0 is underway, integrating feedback from
customers and project managers using the tablet in the field into the
"As part of ongoing development, we will continually gather input from
our clients to improve the software and job process accordingly," said
Nathan Belcher, Director of I.T., FirstOnSite. "Our goal is to use this
technology to increase the speed and quality of our service, maximize
efficiency, and ultimately reduce the job cycle time for everyone
To see a video explaining the benefits of FirstOnSite's mobileCT, click here.
About FirstOnSite Restoration
FirstOnSite Restoration is an independent emergency restoration company
serving the residential, commercial and industrial sectors. It has
unmatched capabilities to respond when disaster strikes with both
manpower and equipment calling on more than 1,100 employees, than 40
Canadian branches and the ability to provide service to commercial
customers in the U.S. FirstOnSite's corporate structure provides scale,
stability and 24/7 emergency services support. The core strength of
the company is its team. It looks for the best and the brightest in the
industry. It invests in its people and in the communities where they
live and work. FirstOnSite is an approved vendor for many leading
insurance companies and commercial clients. For more information visit:
www.firstonsite.ca or call 1-877-778-6731, and follow @firstonsite on Twitter at www.twitter.com/firstonsite.
Video with caption: "Video: FirstOnSite's mobileCT software has set in motion a major shift in the insurance industry, changing the way business is done and transforming the experience of disaster restoration.". Video available at: http://stream1.newswire.ca/cgi-bin/playback.cgi?file=20121212_C8285_VIDEO_EN_21877.mp4&posterurl=http://photos.newswire.ca/images/20121212_C8285_PHOTO_EN_21877.jpg&clientName=FirstOnSite%20Restoration%20L%2EP%2E&caption=Video%3A%20FirstOnSite%27s%20mobileCT%20software%20has%20set%20in%20motion%20a%20major%20shift%20in%20the%20insurance%20industry%2C%20changing%20the%20way%20business%20is%20done%20and%20transforming%20the%20experience%20of%20disaster%20restoration%2E&title=FIRSTONSITE%20RESTORATION%20L%2EP%2E%20%2D%20FirstOnSite%20launches%20mobileCT%20to%20live%20manage%2C%20track%20restoration%20projects&headline=FirstOnSite%20launches%20mobileCT%20to%20live%20manage%2C%20track%20restoration%20projects
Image with caption: "FirstOnSite's mobileCT software drives tablet devices used by Project Managers to gather information, develop site reports and drive the job cycle directly from the field (CNW Group/FirstOnSite Restoration L.P.)". Image available at: http://photos.newswire.ca/images/download/20121212_C8285_PHOTO_EN_21872.jpg
Image with caption: "FirstOnSite's mobileCT software has sketch tools built right in (CNW Group/FirstOnSite Restoration L.P.)". Image available at: http://photos.newswire.ca/images/download/20121212_C8285_PHOTO_EN_21873.jpg
PDF available at: http://stream1.newswire.ca/media/2012/12/12/20121212_C8285_DOC_EN_21874.pdf
SOURCE: FirstOnSite Restoration L.P.
For further information:
Maverick Public Relations Inc.
416-640-5525 ext. 253