- New program designed to help Canadians manage their healthcare and
TORONTO, Sept. 18, 2012 /CNW/ - Europ Assistance Canada (EA Canada) has
introduced the EA Medical Concierge Program, a health management and
assistance program that is focused on giving Canadians better control
over their healthcare. The new Medical Concierge Program's services
include helping Canadians navigate the complexities of the healthcare
system, exploring all avenues of treatment options, and access to a
wide variety of other health and wellness related resources.
"Our Medical Concierge Program is designed to maximize Canadians'
healthcare options," says Brad Loder, Director of Marketing for EA
Canada. "We work closely with our members, providing the resources they
need when it comes to their healthcare, from prevention through to
EA Canada's program is robust and flexible and members can personalize
the services to their specific needs. EA Canada expects the most
popular service, which is also the foundation of the Medical Concierge
program, will be the Healthcare System Navigation Service.
Healthcare System Navigation
"The Canadian healthcare system is one of the best in the world,
however, working your way through it can be challenging and time
consuming. Our case managers navigate the system for you, finding all
the treatment options and services available right across Canada, and
for those who wish to do so, in the U.S. as well," says Loder.
Healthcare System Navigation will help find the right specialist and
surgeons, diagnostic services, and other specialised health services
such as sports injury clinics. More importantly, it will also look
after the paper work.
"Transfer of medical records, assistance with travel coordination,
booking appointments, even arranging for reduced fees and discounts for
those seeking treatment in the US are all part of this service," added
Remote Second Opinions
Getting a second opinion is one way to ensure the accuracy of a
diagnosis and confirmation of the best avenue of treatment. Remote
Second Opinions, provided through EA Canada's partner WorldCare™,
places members' medical files in front of experts at some of the
leading medical centres in North America for review
"An independent actuarial study of 200 cases found that a WorldCare™
second opinion changed the diagnosis in 15% of cases and modified the
treatment plan in 71% of cases," says Loder.
Medicals, Wellness Portals and other services
EA Canada's Medical Concierge services also include: Medical
Consultation Boards, a service to help members better understand
diagnosis and test results; access to Discounted Executive Medicals at
leading healthcare facilities; and a Worldwide Healthcare Information
Line that finds the best healthcare facilities and providers anywhere
in the world.
Mayo Clinic EmbodyHealth Portal
For wellness and prevention, EA Canada's Medical Concierge program
offers members access to the Mayo Clinic's EmbodyHealth Portal, a
comprehensive web-based health management tool focused on health
maintenance and disease prevention. This site offers access to some of
the latest ideas in health and wellness from a network of best-in-class
EA Canada's Medical Concierge program is available directly to
individuals, and is also being offered as an option for corporate
benefit packages and as a member service for groups and professional
"Medical Concierge is a great option for Canadians who want a healthcare
partner that will both help with their wellness and preventative health
programs and, in time of need, allows them to focus on getting better
while someone else concentrates on the paperwork," concluded Loder.
Europ Assistance Canada: EA Canada is dedicated to making Canadians' lives easier through our
comprehensive Health, Home & Family and Travel Assistance Solutions,
24/7, 365 days a year. EA Canada, a division of Europ Assistance, the
leading provider and global pioneer of the assistance industry, employs
over 200 people and its headquarters are located in Thornhill, ON.
Europ Assitance Group: Founded in 1963 as the inventor of the assistance concept, the Europ
Assistance Group operates on a global basis in order to bring its 300
million worldwide private and corporate clients appropriate solutions
to deal with day-to-day or emergency situations. Owned by the GENERALI
group, the Europ Assistance Group is made up of 80 consolidated
companies in 37 countries, employs over 8,000 people worldwide, has
ground agents located in 208 countries, a network consisting of 7,000
acute-care facilities and over 423,000 physicians and specialists
offering assistance in over 200 countries, and is supported by 39
customer assistance centres.
SOURCE: Europ Assistance Canada
For further information:
contact: Brad Loder, Director of Marketing at (905) 669-7129 or by email at email@example.com.
Media: Hugh Cameron, Razor Voice, 416 488 3215, firstname.lastname@example.org