TROIS-RIVIÈRES, QC, Oct. 16, 2013 /CNW Telbec/ - Desjardins Group has
broken ground for a new call centre in Trois-Rivières. The new 40,000
ft2 building will be located at the corner of rue Des Récollets and rue
Bellefeuille and will eventually accommodate 350 employees. Its doors
are slated to open in the summer of 2014.
"We're really pleased that Trois-Rivières was selected as the location
for our third call centre, and we're particularly happy that it will
result in the creation of 350 quality jobs. It's a real source of pride
for us to contribute to the economic strength of the region," says
Roger Tessier, vice-president of AccèsD.
Adding a third call centre to the existing two in Montreal and Granby
gives caisse members even better access to their financial
institutions, especially outside regular business hours.
"Members can call their caisse from 6 a.m. to 10 p.m., Monday to Friday,
and from 8:30 a.m. to 4 p.m. on Saturdays and Sundays. They'll be able
to carry out transactions, get their balance, receive information on
financial products and services, and make an appointment with their
financial advisor. Extending telephone service hours for the caisses
meets a real need for our members, and their satisfaction is still our
top priority," says Tessier.
Call centre personnel in Trois-Rivières, like their colleagues in
Montreal and Granby, will handle calls from across the Desjardins
caisse network in Quebec and Ontario.
The new call centre is another concrete step by Desjardins to create
jobs in Quebec and to remain the most accessible financial institution
in every region of the province.
The call centre represents an annual investment of approximately $20
million in salaries and rent and will be built according to new
energy-efficiency standards. The construction contract was awarded to
Duguay TR Inc., a subsidiary of Société immobilière Duguay, a local
company in Trois-Rivières.
About Desjardins Group
Desjardins Group is the fifth largest cooperative financial group in the world with
assets close to $205 billion. To meet the diverse needs of its members
and clients, Desjardins offers a full range of products and services
through its extensive distribution network, online platforms and
subsidiaries across Canada. The group has one of the highest capital
ratios and credit ratings in the industry, and outranks all American banks as the fourth safest
and strongest bank in North America according to Global Finance magazine and Bloomberg News respectively. In keeping with their cooperative nature, Desjardins Caisses' surplus
earnings are reinvested into the communities they serve.
SOURCE: Desjardins Group
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