Customer Experience Improvement is a Top Business Priority for Businesses

LONDON, Sept. 4, 2014 /CNW/ - In a recent PEX Network survey respondents stated Customer experience improvement is a top business priority for Businesses. However, 30% report not having a Customer Experience department at all.


Using data in process-oriented systems to drive transformative change, and translating business strategy into new work processes to create customer value were also highlighted as two key areas to improve customer experience.

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PEX Network's Business Performance Excellence Summit will enable global process leaders to operationalize their business strategy and drive real customer-centric business transformation.

Attendees will build a framework that includes the tools, methodologies and organizational structures to help drive excellence in execution.

Taking place September 30 - October 1, 2014 in Las Vegas, the event includes over 20 international experts that will help attendees build a framework that includes the tools, methodologies and organizational structures to drive excellence in execution.

Case studies and sessions include Verizon on how they are linking innovation to business strategy, AES on leveraging data in process-oriented systems to fast-track business and process improvement initiatives, Balfour Beatty on using Business Intelligence and analytics to support business strategy and drive new revenue, Catalent Pharma on building a successful customer centric business strategy through accelerated talent development and Shop Direct Group on leveraging process as an enabler for change in the business.

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About the event

The Business Performance Excellence Summit offers attendees the opportunity to drive real customer-centric business transformation while ensuring they are prepared for the challenges - and the opportunities - ahead. Taking place September 30 - October 1, 2014 in Las Vegas, attendees will learn how to realise profound performance improvements by linking strategy to operational excellence.

To find out more about the event please go to:


For further information: For press and media enquiries please contact: Natalie Evans,, PEX - Divisional Marketing Director, T: +44-(0)-207-368-9774,


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