Business Ordered to Refund Consumers Over $4,000
VICTORIA, Dec. 11, 2013 /CNW/ - Consumer Protection BC is advising
consumers that a Direct Sales Prohibition Order has been issued against
Lloyd Schell and his water filtration company, Vin Water Systems,
prohibiting the door-to-door salesman from engaging in direct sales
within BC for a 15-year period.
A Consumer Protection BC investigation found Schell had contravened
several sections of the Business Practices and Consumer Protection Act, by engaging in deceptive acts or practices, using contracts that
didn't contain required information and failing to issue refunds after
consumers cancelled their contracts.
In addition to the Direct Sales Prohibition Order, Consumer Protection
BC has issued a Compliance Order that requires Schell to refund two
impacted BC consumers (for a total of $4,076) and to reimburse Consumer
Protection BC for partial investigation costs ($700). Please visit www.consumerprotectionbc.ca to view the details of both Orders.
"We were extremely concerned when consumers came forward with
information about Lloyd Schell's sales practices," says Manjit Bains,
Vice President of Corporate Relations at Consumer Protection BC. "The
length of this ban is significant. Based on the findings of our
investigation, these actions are appropriate given his current and past
This is the second time in eight years the salesman has faced such an
order - in 2005, a five-year Direct Sales Prohibition Order was issued by Consumer Protection BC against Schell for using
misleading sales tactics, using undue pressure against vulnerable
seniors, grossly overcharging for products, using contracts that didn't
contain required information and failing to issue refunds after
consumers cancelled their contracts. Please visit www.consumerprotectionbc.ca to read a backgrounder.
Schell has 30 days to request a reconsideration of these decisions, as
it is his right under the law.
For consumer tips, information about direct sales contracts or the
details about Consumer Protection BC's enforcement tools, please visit www.consumerprotectionbc.ca or call 1-888-564-9963.
About Consumer Protection BC:
Consumer Protection BC is a not-for-profit corporation dedicated to
strengthening consumer protection in BC and enforcing BC's consumer
protection laws. Our vision is confident consumers and trusted
businesses in a thriving marketplace. We license and inspect specific
industries including the travel industry, respond to inquiries through
our Inquiry Centre, investigate alleged violations of consumer
protection laws, and educate consumers and businesses about their
rights and responsibilities under the law. For more information about
our organization, please visit our corporate website at www.consumerprotectionbc.ca. You can also follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.
SOURCE: Consumer Protection BC
For further information:
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Phone: 250-920-7112 ext 2824