Axios Systems Positioned in the Niche Quadrant of the IT Service Support Management Tools Magic Quadrant

Evaluation Based on Completeness of Vision and Ability to Execute

EDINBURGH, Scotland, Sept. 12, 2012 /CNW/ - Axios Systems, a leading provider of IT Service Management solutions, today announced it has been positioned as a Niche Player in the "Magic Quadrant for IT Service Support Management Tools" report published by global industry analyst firm Gartner, Inc[i].

The Magic Quadrant for IT Service Support Management Tools focuses on eleven enterprise-class vendors that meet Gartner's criteria, which include the vendor's ability, demonstrated through customer references and Gartner client inquiries, to address the needs of enterprise customers seeking functionality for incident, problem, change, knowledge, self-service and service-level agreement (SLA) management[i].

"Axios Systems is delighted to be included in the 2012 Gartner IT Service Support Magic Quadrant. We believe this honor results from our focus on clients and the comprehensive solution we provide," said Tasos Symeonides, CEO of Axios Systems.

Axios Systems' assyst ITSM solution was evaluated by Gartner for the Magic Quadrant report. Designed for SaaS and on-premise, assyst brings to market the latest in real-time dashboard technology, social IT management, mobility, reporting, resourcing and forecasting - offering a series of solutions and templates that enable an immediate return in the form of customer satisfaction and cost reduction. assyst also provides integrated functionality to support ITAM governance and standardization within a single, rapidly deployable, application.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information on Gartner, or if you are a Gartner client and would like to access the report, please visit

About Axios Systems

Since 1988, Axios Systems has been committed to innovation by providing rapid deployment of IT Service Management (ITSM) solutions. With 20 offices globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM.

Axios's enterprise ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams. assyst adds tangible value to each client's organization by leveraging the ITIL® v3 framework to help solve their business challenges.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit

i. Gartner "Magic Quadrant for IT Service Support Management Tools" by Jeffrey M. Brooks and Jared Greene, 20 August 2012.

SOURCE: Axios Systems plc

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