TORONTO, July 9, 2013 /CNW/ - Following last night's severe weather in
Toronto and the surrounding area, Aviva Canada, one of the country's
leading providers of home, auto, recreational vehicle, group and
business insurance, is advising customers on how to start the claim
process and stay safe.
Area residents with an Aviva Insurance Company of Canada, Elite
Insurance Company or Traders General Insurance Company policy that have
experienced property damage are asked to contact Aviva as soon as
possible. Because of call volumes, the best way to initiate a claim
right now is through your insurance broker or via email to firstname.lastname@example.org. Our toll free number remains 1 866 MY AVIVA (1 866 692 8482). Although
we strive for an immediate response, at times like this with
exceptional volume, responding to a claim can take upwards of 24 hours
However, with any kind of storm damage, safety comes first. "We ask that
residents use a lot of caution in and around their property after a
storm." said Property Claims Vice President Wayne Ross. "With water
damage, it's best to wait for water levels to subside before emergency
repairs can be done. Fallen or compromised tree limbs can also be quite
dangerous and actually cause more damage if not properly removed."
There are several other preliminary actions you may take before your
insurance adjuster arrives. First and foremost, ensure the area where
the sewer backup occurred is safe to enter because:
Water damage may seriously weaken wall and ceiling structures.
You could be exposed to highly contaminated water with disease or
bacteria from raw sewage and other pollutants.
Water may affect electrical and gas systems including related
appliances, creating the possibility of serious electrical shock or
If in doubt about your safety to perform any actions within your home,
contact your local authorities.
If necessary and it is safe to do so, turn off your electricity, natural
gas supply, furnace or air conditioner and water main, and stay away
from electrical equipment.
Take photos of the damage caused by the flooding - include pictures of
the water's entry point.
Be careful while cleaning up, wear gloves and dress appropriately -
remember the water may be contaminated.
Move as much furniture and other property as possible to a dry area.
Throw out any fresh, packaged or frozen foods and personal hygiene
products which may have been affected by the water.
Make a list of all damaged property and note which property is
permanently damaged and unusable.
Keep any damaged property so claims adjusters may inspect it before
having it removed.
What to expect in the coming days:
If they have not already, residents should contact their insurer and/or
insurance broker who will assess their claim. This is done to
prioritize the damages of those most adversely affected.
Damages covered by your insurance policy will be quantified through a
visit with an adjuster and arrangements will be made to complete
repairs and replace damaged property.
Adjusters and contractors will move to complete the emergency repairs to
minimize further damages and to make damaged homes habitable.
It is important for homeowners to be aware that overland flooding is not
covered by home insurance policies anywhere in Canada as it is a risk
for only a small amount of the population. Sewer Backup coverage is
widely covered in home insurance policies either as a standard
inclusion or an add-on.
More information can be found in a press release issued by the Insurance Bureau of Canada.
About Aviva Canada
Aviva Canada is one of the leading Property and Casualty insurance
groups in Canada providing home, automobile, recreational vehicle,
group and business insurance to more than three million customers. A
wholly-owned subsidiary of UK-based Aviva plc, the company has more
than 3,000 employees, 25 locations and 1,700 independent broker
partners. Aviva Canada and its employees invest in positive change
including through the Aviva Community Fund and Eva's Initiatives, its
partner in Aviva's global Street to School program to help homeless and
other at-risk youth reach their potential.
For more information visit AvivaCanada.com, our blog or our Twitter, Facebook and LinkedIn pages.
SOURCE: Aviva Canada Inc.
For further information:
Senior Manager, Corporate Affairs
Aviva Canada Inc.
Desk: (416) 701-4150, Mobile: (416) 435-9325