LONDON, Dec. 21, 2012 /CNW/ - RBC Investor Services has been awarded
'Top Rating' in Global Custodian's 2012 Global Custody Survey across
RBC Investor Services was rewarded with 'Top Ratings' in the 'Europe'
and 'Fund Manager' categories for the fourth consecutive year, as well
as in the categories for 'clients less than $1 billion' for the third
year and in the '$10 billion +' category for the second year. RBC
Investor Services was also voted 'Best in Class' across 36 service
areas in three of the categories, receiving more from fund managers
than any other participant.
Tony Johnson, Global Head of Sales & Distribution at RBC Investor
Services, commented: "Our success in this year's survey is testament to
the dedication of our staff and the strong partnerships we have
developed with our clients around the world. We are committed to
providing an exceptional client experience and we are delighted that
this is reflected in the Global Custodian survey results."
Clients commented on the quality of their service providers in the
survey. According to one client, RBC Investor Services demonstrated "an
excellent customer driven relationship, with support from a strong,
experienced and knowledgeable client service team." Another respondent
pointed to RBC Investor Services' "fantastic settlements team and tax
service," while a third concluded "our custodian meets 100% of our
Notes to editors:
The Global Custody Survey is based on opinions and feedback from clients
of global custodians. RBC Investor Services consistently receives Top
Rated status in multiple categories in this benchmark industry survey.
In order to attain a 'Top Rating' in any category, a service provider
must secure an average weighted score superior to the average weighted
score achieved by all providers in the survey. 'Best in Class' awards
go to any provider that achieves an overall weighted average score that
equals or betters the global weighted average score achieved by all
providers in that combination of respondent and service area.
About RBC Investor Services
RBC Investor Services, part of Royal Bank of Canada (RY on TSX and
NYSE), is a premier provider of investor services to asset managers,
financial institutions and other institutional investors worldwide. Our
unique approach to domestic and cross-border solutions, combined with
award-winning client service and the expertise of 5,500 professionals
in 15 markets, helps our clients achieve their ambitions.
RBC Investor Services ranks among the world's top 10 global custodians
with USD 2.9 trillion (CAD 2.8 trillion) in client assets under
administration and is a wholly-owned subsidiary of Royal Bank of
Canada, one of the largest and most financially sound banks in the
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