- TD Canada Trust scored highest among Canada's "Big Five" retail banks
across all six categories of coveted annual customer satisfaction study
TORONTO, July 19, 2012 /CNW/ - Building on its position as Canada's most
comfortable bank, TD Canada Trust has been awarded top ranking in
customer satisfaction among the Big Five banks for the seventh year in
a row by J.D. Power and Associates 2012 Canadian Retail Banking Customer
TD Canada Trust ranked first in all six categories, including facility,
product offerings, problem resolution, account information, account
activities and fees.
"On behalf of everyone at TD Canada Trust, we'd like to say thank you to
our customers for recognizing our deep commitment to service and
convenience," says Tim Hockey, Group Head, Canadian Banking and
President and CEO, TD Canada Trust. "That goes hand-in-hand with a huge
thank you to our employees - both on the front lines and behind the
scenes - who are passionate about delivering on that promise, every
"This ranking is particularly meaningful to us because our strategy and
brand are so focused on delivering legendary customer experiences," he
Some highlights on TD's service and convenience:
TD is open 50% longer than the competition, with a quarter of our
branches open seven days a week so we can serve customers at their
TD is opening over 20 more branches in 2012, for a total network of over
TD has embraced social media as yet another way for our customers to
connect with us and recently launched the TD Helps online community. Customers can ask questions and get advice to make
better informed financial decisions on topics ranging from buying a
first home to retirement. This is in addition to our dedicated social
media customer service team in Canada, responding to customers from 6
a.m. to 11 p.m., seven days a week.
TD was the first in Canada to offer a mobile banking app with integrated
trading and personal banking services, which has been downloaded more
than 3 million times.
TD offers more than 2,700 ATMs, as well as EasyWeb Internet and EasyLine telephone for round-the-clock banking.
"At TD, we aspire to be the better bank, and that means never resting on
our laurels", said Hockey. "We are constantly looking for ways to keep
elevating the customer experience."
About TD Canada Trust
TD Canada Trust offers personal and business banking to more than 11.5
million customers. We provide a wide range of products and services
from chequing and savings accounts, to credit cards, mortgages and
business banking, to credit protection and travel medical insurance, as
well as advice on managing everyday finances. TD Canada Trust makes
banking comfortable with award-winning service and convenience, through
24/7 mobile, Internet, and telephone banking, as well as through 2,700
ATMs and in 1,150 branches offering convenient hours to serve customers
better. For more information, please visit: www.tdcanadatrust.com. TD Canada Trust is the Canadian retail bank of TD Bank Group, the
sixth largest bank in North America.
SOURCE TD Canada Trust
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