Porter introduces 30-minute baggage delivery guarantee, updates policies, fees

TORONTO, July 3, 2013 /CNW/ - Porter Airlines is introducing a checked baggage delivery guarantee. All checked bags will reach the baggage claim within 30 minutes of aircraft arriving at the gate of any airport, or a $25 voucher valid for future Porter travel within six months will be provided.

In the event of a delay beyond 30 minutes, a passenger simply needs to file a report with an on-site Porter agent at the baggage claim within one hour of flight arrival to be credited with an electronic voucher on their file. One voucher is issued per qualified passenger for one or more checked bag. The offer does not apply to oversize or special handling items, such as golf clubs, skis or assistive devices.

This is part of a series of baggage policy updates providing greater convenience, flexibility and new fee scales. All changes take effect for travel beginning August 1, 2013, for flights booked as of today. Pre-existing rules apply for flights booked before today or for travel occurring before Aug. 1.

"We take great care when considering how changes affect Porter's overall operation and service," said Robert Deluce, president and CEO of Porter Airlines. "The baggage guarantee provides extra assurance for passengers, while updated fees and improved allowances offer more flexibility when checking bags. The overall customer experience is something that continues offering exceptional value."

U.S. checked baggage fees

New checked baggage fees are being introduced for all one-way travel between the U.S. and Canada. This scale is now $25 for the first bag, $35 for the second bag, and $100 for the third bag and each subsequent bag, which is comparable to other airlines.

For Customers booking Freedom travel itineraries, the first and second checked bag fees are waived. For Flexible travel itinerary customers, the second checked bag fee is waived.

Canada checked baggage fees

Domestic Canada checked baggage fees remain complimentary for the first bag and $20 for the second bag, but increasing to $100 for the third bag and each subsequent bag.

Second checked bag fees are waived for customers booking Freedom travel itineraries.

Checked baggage limits

Checked bag weight allowances are increasing to 23 kg (50 lb.) and 158 linear centimetres (length + width + height) per bag. Previously, the weight allowance was a combined total of 23 kg (50 lb.) for all checked bags.

Overweight and oversize bags are limited to a maximum of 32 kg (70 lb.) and 158 linear centimetres.

An excess weight or size fee of $75 is charged only once per bag. This charge does not apply when additional baggage fees are paid for the third and subsequent checked bags. At the same time, all per kilogram overweight charges are eliminated.

Gate Porter

Porter continues to offer complimentary Gate Porter service to all customers on all flights.  Customers with carry-on baggage can drop it off at the departure gate and then have it returned to the gate at the destination.

Carry-on baggage identified as overweight or oversize at the gate will be checked and returned for pick up at the destination baggage carousel upon arrival. Checked baggage fees apply in this case. Carry-on baggage is limited to one standard article and one personal article.

All other policies regarding baggage are being maintained. Applicable fees are payable for each one-way itinerary in local currency and subject to local taxes. Please visit www.flyporter.com for complete baggage information.

About Porter Airlines

Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. Porter is an Official 4 Star Airline® in the World Airline Star Rating® by Skytrax, and rated second in the world in Condé Nast Traveler's Readers Choice Awards Top Small Airlines category. 

The airline currently offers flights to Toronto, Ottawa, Montreal, Quebec City, Moncton, Halifax, St. John's, Thunder Bay, Sault Ste. Marie, Sudbury, Timmins, Windsor, New York (Newark), Chicago (Midway), Boston, Washington (Dulles) and has seasonal flights to Mt. Tremblant, Que., Myrtle Beach, S.C., and Burlington, Vt. Vacation packages are available from Porter Escapes at www.porterescapes.com.

Visit www.flyporter.com or call (888) 619-8622 for more information.

SOURCE: Porter Airlines Inc.

For further information:

Media contact:
Brad Cicero
Porter Airlines
(416) 619-8593


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