CHARLOTTE, NC, June 25, 2013 /CNW/ - Today Service Intelligence, (a
division of In-Touch Insight Systems Inc.) announced the internal
release of an alpha-phase mobile application for mystery shoppers and
auditors, aiming to test a beta version with selected programs this
"This application will cement our leading position in quality
and on-time completion while providing our customers with
an unprecedented audit trail," indicated Cameron Watt, Service
Intelligence Vice President and General Manager.
The new mobile app is designed to be both a quality assurance mechanism
for clients and a user-friendly tool for mystery shoppers and auditors.
Once launched, mystery shoppers will use their smart phone's GPS
technology to confirm their shop has begun at the correct location and
within the client-specified time frame.
"We have long been focused on delivering the highest quality programs
for our clients", says Pavla Selepova, Vice President of Client
Services and project manager of the application. "With this new level
of tracking, we intend to start measuring real-time statistics about
all work in progress and offer additional quality assurance mechanisms
to ensure mystery shops are meeting program specifications."
Aside from quality assurance measurement, the application is also slated
to boast other value-added features. Mystery shoppers will use the
application to easily check for, claim and complete mystery shop
assignments in their surrounding areas in real-time. Eventually,
auditors and field teams will also get use of the application on
tablets and other mobile devices with the ability to log complex audit
results as they move through the store. The app will also allow
auditors to take and log photos of locations audited and later upload
images tagged with correct times and locations to final reports.
Targeting a beta testing phase this fall, the new application is
currently in development with In-Touch Insight's research and
development team. Once available, mystery shoppers and field research
staff will be able to download the app for free to any smart phone
operating system. Users will also receive access to online training
modules to use the app, along side of their existing training programs.
Selepova shares, "An app that truly adds value for both clients and
users is a long-time coming in the industry. We're really looking
forward to providing our clients with this valuable new tool."
About Service Intelligence
Service Intelligence is leading provider of mystery shopping, data
collection, auditing and business verification programs in North
America. Core services are divided into mystery shopping programs,
customer intelligence programs, operational audits and compliance
audits. Service Intelligence is a division of In-Touch Insight Systems.
Together the two brands have over 50 years of experience providing
brands with the insights needed to achieve service and operational
excellence. For more information visit intouchinsight.com or serviceintelligence.com
SOURCE: In-Touch Insight Systems Inc.
For further information:
Marketing and Communications Specialist
Service Intelligence | In-Touch Insight Systems
612-270-7907 | firstname.lastname@example.org