AllSouth Credits D+H's Web-Based Branch and Call Center Solution With
Increasing Efficiency, Service and Profitability
LAKE MARY, FL, June 30, 2014 /CNW/ - DH Corporation (TSX: DH) (the "Company") today announced that South
Carolina-based AllSouth Federal Credit Union (AllSouth) completed 58
percent of its mortgage applications through Mortgagebot™ Advisor after just two months of going live with the Web-based
Having used D+H's MortgagebotPOS™ platform for years, most of AllSouth's mortgage loan volume comes
through its self-serve, online channel. To further enhance efficiency
and member service, the credit union recently decided to enable its
branch and call center staff to take mortgage applications as well.
After adding MortgagebotPOS Advisor (though opting to not utilize the product and pricing engine as
a way to best fit its needs), the institution quickly saw a significant
boost in volume.
"I was delighted at the level of production after just one month," said
Thomas Boswell, vice president of mortgage lending, AllSouth Federal
Credit Union. "MortgagebotPOS Advisor gives us the best of both worlds. We utilize our branch network
to add convenience and provide better service to our members, but leave
the in-depth mortgage discussions and analysis to staff members who are
fully trained in this area of speciality."
Using MortgagebotPOS Advisor, AllSouth captures walk-in and call-in business because more
employees are equipped to collect the application data without being
formally trained or experienced in mortgage lending.
From a convenience perspective, Boswell explained, MortgagebotPOS Advisor is a 'win-win' for AllSouth. "The applications come in
electronically, so the solution eliminates the manual paperwork and
re-keying typically generated by staff members collecting data. Our
staff has remarked that they can't believe how easy it is to use.
Additionally, the great service we get from D+H is a key differentiator
for us over competitors."
The benefits AllSouth is seeing span beyond its staff. Having the
additional branch and call center capabilities also equips the credit
union to better serve its member base - regardless of the channel from
which they initiate the mortgage loan process.
"We are thrilled to see the impressive results AllSouth is experiencing
with MortgagebotPOS Advisor," said Scott Hansen, senior vice president of marketing, D+H.
"In this digital era, this example reaffirms the need for financial
institutions to remain committed to offering the same services across
multiple channels and touch points. We believe a channel
synchronization model is critical to ensuring a superior member
experience, while maximizing opportunities."
Mortgagebot is a key component of D+H's leading end-to-end lending
platform and provides scalable, easy-to-use solutions for automating
loan applications, pricing, approvals, disclosures, as well as
processing, closing, imaging and secondary marketing.
D+H is a leading provider of secure and reliable technology solutions to
domestic and global financial institutions with a reputation for being
a trusted partner that helps clients build deeper, more profitable
relationships with their customers based on rich industry and market
insight, and consumer knowledge. Today, approximately 7,000 banks,
specialty lenders, community banks and credit unions rely on D+H to
deliver solutions across three broad service areas: Banking Technology
Solutions, Lending Solutions, and Payments Solutions. Our integrated,
compliant technology solutions enable clients to grow, compete, and
optimize their operations, while our forward looking approach helps
them stay ahead of the market and anticipate changing consumer needs.
D+H is one of the world's top FinTech companies as measured on the
FinTech 100 list.
DH Corporation is listed on the Toronto Stock Exchange under the symbol
DH. Further information can be found at www.dhltd.com and in the disclosure documents filed by DH Corporation with the
securities regulatory authorities at www.sedar.com.
SOURCE: DH Corporation
For further information:
For media inquiries, please contact:
Stacey Leone, Director, Public Relations, D+H
Phone: (407) 804-6653