CRTC must correct flawed report, explain missing data: TekSavvy

Without explanation, the 2018 Communications Monitoring Report broke with past standards and omitted data that is highly relevant to CRTC proceedings  

CHATHAM, ON, Feb. 13, 2019 /CNW/ - TekSavvy Solutions Inc. ("TekSavvy") today issued a letter to the CRTC calling for greater transparency and disclosure regarding its Communications Monitoring Report, published on 20 December 2018 ("2018 Report").

At the heart of the CRTC's mandate is to serve the public interest by consulting and informing Canadians about its work.  Published annually by the CRTC, the Communications Monitoring Report provides comprehensive data and analysis about Canada's communications sector. Each edition of the report serves as an important source of public evidence to inform Canadians and enable them to participate meaningfully in the CRTC's proceedings.

The 2018 Report did not follow standard practices, which the CRTC applied in past reports to ensure high-quality data and relevant evidence for its proceedings.  In particular, the 2018 Report omitted important data that had been included in past reports and repeatedly cited as key evidence in an open proceeding when the 2018 Report was published and such data was omitted from it.

"The CRTC has long recognized that the annual Communications Monitoring Report serves a vital public purpose: to provide Canadians with the information they require to effectively participate in its proceedings." said Andy Kaplan-Myrth, TekSavvy's VP, Regulatory & Carrier Affairs. "Without explanation, the 2018 Communications Monitoring Report broke with standards that the CRTC itself deemed necessary for past reports to fulfill that purpose."

"We're asking the CRTC to explain these changes and omissions, to provide more information about the standards it applied to this latest edition, and to issue an amendment to the 2018 Report that presents all omitted data as transparently as possible" added Kaplan-Myrth.

About TekSavvy

TekSavvy has been proudly serving Canadians with reliable telecom services for 20 years and has won numerous awards for the quality of its experience and for its commitment to fighting for and upholding consumers' rights online. With offices in Chatham, Ontario and Gatineau, Quebec TekSavvy is Canada's largest independent telecom service company with over 300,000 customers from coast to coast.

SOURCE TekSavvy Solutions Inc.

John Settino or Trevor Campbell, The iPR Group, 416-662-2955, [email protected]