Wireless code to help Canadians make informed choices and contribute to
a dynamic marketplace
OTTAWA, June 3, 2013 /CNW/ - Today, the Canadian Radio-television and
Telecommunications Commission (CRTC) issued a wireless code that will
make it easier for Canadians to understand their contracts and sets out
their basic rights. The code will apply to new contracts for cellphones
and other personal mobile devices starting on December 2, 2013.
"Every day, Canadians rely on wireless devices while in their homes, at
their jobs, at school or travelling abroad," said Jean-Pierre Blais,
Chairman of the CRTC. "The wireless code will contribute to a more
dynamic marketplace by making it possible for Canadians to discuss
their needs with service providers at least every two years."
The wireless code addresses the main frustrations that Canadians shared
with the CRTC, which included the length of wireless contracts,
cancellation fees, roaming charges and other industry practices. Among
other things, individual and small business consumers will be able to:
terminate their wireless contracts after two years without cancellation
fees, even if they have signed on for a longer term
cap extra data charges at $50/month and international data roaming
charges at $100/month to prevent bill shock
have their cellphones unlocked after 90 days, or immediately if they
paid for the device in full
return their cellphones, within 15 days and specific usage limits, if
they are unhappy with their service
accept or decline changes to the key terms of a fixed-term contract
(i.e., 2-year), and
receive a contract that is easy to read and understand.
The wireless code will apply to all service providers in Canada. In
particular, the code will apply in full to postpaid services (where
customers pay a monthly bill after using their services), and where
applicable to pre-paid wireless services.
"The wireless code is a tool that will empower consumers and help them
make informed choices about the service options that best meet their
needs. To make the most of this tool, consumers also have a
responsibility to educate themselves," Mr. Blais added.
The participation of a large number of consumers and the collaboration
of the wireless industry will ensure the wireless code's successful
implementation. The CRTC's public consultation attracted over 5,000
participants, including individual Canadians, who shared their views on
an online discussion forum, in writing and at the public hearing held
from February 11 to 15, 2013.
For more information about the wireless code, please visit www.crtc.gc.ca/wirelesscode.
Telecom Regulatory Policy CRTC 2013-271
Wireless code - Your rights as a consumer
Infographic on the wireless code
Video on the wireless code
Notice of Consultation CRTC 2012-557
News release: "CRTC invites Canadians to participate in the development of a code for
cellphones and other mobile devices" (October 11, 2012)
SOURCE: Canadian Radio-television and Telecommunications Commission
For further information:
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