MONTREAL, July 22, 2015 /CNW Telbec/ - VIA Rail Canada (VIA Rail) train services are now operating normally East of Oshawa, following the derailment of a CN train Saturday July 18. A speed restriction was in effect until yesterday to complete repairs on the tracks.
Last Saturday, VIA Rail attended to the 1,500 affected travellers as quickly and with as much care as possible. Travellers who had a cancelled train were able to change their reservations or obtain a refund. The approximately 700 passengers onboard VIA Rail trains when the incident occurred were provided snacks and refreshments, and were given regular updates while waiting for alternate transportation to their destination. VIA Rail was able to secure transportation, though due to the Pan Am Games and numerous related events held in Greater Toronto, there was a lack of availably of motor coaches which resulted in further unforeseen delays.
Passengers who were transported by motor coach to their destination have been offered a credit for the full value of their ticket. Additionally, all affected customers, whether they were transported to their destination, or had cancelled or changed their reservations, will receive a discount valued at 50% off for their next trip. The discount is applicable for trips within the Québec city – Windsor corridor, in any class of service and will remain valid for the next 6 months.
For more information, please contact our telephone sales office at 1 888 VIA-RAIL (888 842-7245), TTY 800-268-9503 (hearing impaired).
About VIA Rail Canada
As Canada's national rail passenger service, VIA Rail Canada (viarail.ca) and its 2,500 employees are mandated to provide safe, efficient and economical passenger transportation service, in both official languages of our country. VIA Rail operates intercity, regional and transcontinental trains linking over 400 communities across Canada, and safely transports nearly four million passengers annually. The Corporation was awarded seven Safety Awards by the Railway Association of Canada over the last eight years, and was the recipient of the 2012 Agent's Choice Award voted by Canadian travel agents and presented by Baxter Travel Media. Since 2007, the Government of Canada has invested almost a billion dollars in VIA Rail. About VIA Rail: www.viarail.ca/en/about-via-rail.
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For further information: Maxime Dupont-Demers, Senior Advisor, Corporate Communications, VIA Rail Canada, 514 871-6137 | 1 877 393-8787, Maxime_Dupont-Demers@viarail.ca | email@example.com