TORONTO, Dec. 22, 2015 /CNW/ - Today, TD Bank Group announced the launch
of customer service through Messenger. Taking comfort and convenience
to the next level, TD is the first bank, globally, to offer Messenger
as a way of connecting with customers.
"Whether it is in a branch, over the phone, or on your mobile device,
the core of what we do is about delivering legendary experiences for
our customers and unparalleled convenience and service every single
day," said Theresa McLaughlin, incoming Chief Marketing Officer, TD
Bank Group. "We are excited to be able to extend our ability to engage
with our customers in a convenient and timely way through Messenger.
More than 16 million Canadians use Facebook every day, so it is an
important communication platform for us to make a more personal, human
connection with our customers."
We are making it easier than ever for customers to connect with a TD
specialist anytime. In 2011, TD was the first bank in Canada to offer
customer service 17 hours a day, seven days a week through a dedicated
North American Social Customer Service team on Twitter and Facebook. In
addition to today's launch of Messenger, earlier this year TD launched
texting as part of Social Customer Service, TD Helps (the TD online advice community). TD will also soon launch TD Live Chat
on tdcanadatrust.com where customers will be able to start a real-time
"More than 700 million people use Messenger to stay connected to the
people and now, businesses, they care about. We're pleased that TD Bank
Group is leading the way in the Financial Services sector, delivering
their customers the best way to communicate quickly, conveniently and
within context…all inside one of their favourite apps," said Jordan
Banks, Managing Director, Facebook Canada.
"We know Messenger is a popular and widely used platform and this
demonstrates our belief in making sure we bring customer service to
where our customers are," added McLaughlin.
Starting today customers can simply open up the Messenger app and search
for TD to begin a conversation with our TD live agents between 6:00
a.m. and 11:00 p.m. ET, seven days a week. This new service is enabled
by In the Chat, a digital customer service platform that brings
together messaging capabilities with social media, text, chat and
emerging mobile channels in a single, convenient solution.
TD will not ask you to provide personal information, or login
information such as usernames, passwords, PINs, IdentificationPlus
security questions and answers, or account numbers, through Messenger. For more information on TD's online communication policy
please visit us at https://www.td.com/privacy-and-security/privacy-and-security/how-we-protect-you/online-security/onlinepolicy.jsp.
About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as
TD Bank Group ("TD" or the "Bank"). TD is the sixth largest bank in
North America by branches and serves more than 24 million customers in
three key businesses operating in a number of locations in financial
centres around the globe: Canadian Retail, including TD Canada Trust,
TD Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD
Insurance; U.S. Retail, including TD Bank, America's Most Convenient
Bank, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in TD
Ameritrade; and Wholesale Banking, including TD Securities. TD also
ranks among the world's leading online financial services firms, with
approximately 10.2 million active online and mobile customers. TD had
CDN$1.1 trillion in assets on October 31, 2015. The Toronto-Dominion
Bank trades under the symbol "TD" on the Toronto and New York Stock
SOURCE TD Bank Group
For further information:
TD Bank Group