Samsung Announces Details of Canadian Product Exchange for the Galaxy Note7

Galaxy Note7 owners will be provided free device exchange

MISSISSAUGA, ON, Sept. 6, 2016 /CNW/ - Samsung Electronics Canada Inc. today announced the immediate availability of a Canadian Product Exchange for Galaxy Note7 owners. This exchange was launched in response to the recent announcement regarding reported battery cell issues with the Galaxy Note7 device.

While there have been only a small number of reported incidents globally, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers, who have Galaxy Note7 devices, Samsung will replace their current device with a new one.

"Samsung holds safety and consumer satisfaction as a top priority," says Paul Brannen, Executive Vice President, Mobile Solutions, Samsung Electronics Canada. "While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns."  

The Canadian Product Exchange will offer consumers the following choices:

  1. Exchange current Galaxy Note7 device with a new Galaxy Note7
  2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7edge through the carrier or retail outlet where they purchased their device

To register for a Galaxy Note7 Exchange, owners should visit: to initiate the Galaxy Note7 product exchange.

Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns.

About Samsung Electronics Canada, Inc.
Samsung Electronics Canada inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances and printers. In 2015, Samsung was ranked one of the top 10 most influential brands in Canada, based on a study by Ipsos Reid. Committed to helping Canadians live connected and make a difference, its Samsung Hope for Children corporate giving program supports children's education, sustainability and health-related issues in communities across the country. To discover more, please visit

SOURCE Samsung Electronics Canada

For further information: For media enquiries please contact: Jessica Savage, North Strategic, e., t. 416.908.4847


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