Video: What we heard from over 160 participants at our National Symposium on Patient Engagement.
The Health Council of Canada shares insights on patient engagement from
patients and Canada's leaders in health care
VANCOUVER, Feb. 23, 2012 /CNW/ - Today, the Health Council of Canada releases Turning what we know into action: A commentary on the National Symposium
on Patient Engagement, calling for the inclusion of the patient voice when designing, planning
and delivering health care services in Canada. The goal of the
symposium is to raise awareness of the potential of patient engagement
as a means of improving the health care system.
"Patients with informed voices have a role to play in health system
planning and ultimately on health care delivery," says John G. Abbott, CEO of the Health Council of Canada. "However, patients must feel empowered and must be properly oriented
to effectively assume that role."
In October 2011, the Health Council of Canada held a national symposium on patient engagement. Patients, representatives from patient organizations, provincial and
federal government representatives, researchers, health system
administrators and health care providers shared their perspectives on
A strong message from participants coming out of the symposium is the
need to have patient engagement as a performance goal.
"We know governments make the most progress on their goals when specific
objectives and concrete targets are set up front," says Mr. Abbott.
The patient experience should be measured at all levels of the health
care system. The measurements should be used to set targets for higher
quality care that is in keeping with patient experiences and
An equally strong message echoed by participants is the need to shift
from a provider-focused to patient-centred care. To allow patients to
take a more active role in their health care, governments and health
care providers must shift the way health care is delivered to focus on
patient-centred care. Patient-centred care concentrates on
relationships that are a two-way exchange of information: patients are
empowered, providers are willing to listen to them, and decisions are
made as a team.
"Businesses listen to their customers, in the business of health care,
the customers are the patients, and must be heard," says Mr. Abbott.
A recent report released by the Health Council of Canada, How Engaged are Canadians in their Primary Care: Results from the 2010
Commonwealth Fund International Health Policy Survey, revealed that only 48% of Canadians feel involved in and are actively
participating in their own health care. This means less than half of
Canadians are taking a more active role in maintaining their health,
oftentimes leading to increased satisfaction with their care. Engaged
patients better understand and know more about their care, which leads
to better use of health care services and resources. The symposium
reinforced these findings.
About the Health Council of Canada
Created by the 2003 First Ministers' Accord on Health Care Renewal, the Health Council of Canada is an independent national agency that
reports on the progress of health care renewal. The Council provides a
system-wide perspective on health care reform in Canada, and
disseminates information on leading practices and innovation across the
country. The Councillors are appointed by the participating provincial
and territorial governments and the Government of Canada.
Video with caption: "Video: What we heard from over 160 participants at our National Symposium on Patient Engagement. ". Video available at: http://stream1.newswire.ca/cgi-bin/playback.cgi?file=20120223_C6029_VIDEO_EN_10277.mp4&posterurl=http://photos.newswire.ca/images/20120223_C6029_PHOTO_EN_10277.jpg&clientName=Health%20Council%20of%20Canada&caption=Video%3A%20What%20we%20heard%20from%20over%20160%20participants%20at%20our%20National%20Symposium%20on%20Patient%20Engagement%2E%20&title=HEALTH%20COUNCIL%20OF%20CANADA%20%2D%20Put%20patients%20first%2C%20says%20Health%20Council&headline=Put%20patients%20first%2C%20says%20Health%20Council
Image with caption: "Panelists at the Health Council of Canada's National Symposium on Patient Engagement (CNW Group/Health Council of Canada)". Image available at: http://photos.newswire.ca/images/download/20120223_C6029_PHOTO_EN_10265.jpg
SOURCE Health Council of Canada
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