Launches a Comprehensive Solution for the Connected Devices and IoT Market
OSHAWA, Ontario and FARMINGTON HILLS, Mich., May 10, 2016 /CNW/ -- Minacs, a global outsourcing business solutions partner, today announced it will partner with Nippon Systemware (NSW), a leading Japanese IT solution provider, to offer technology-enabled customer experience management services for the connected devices and IoT market. This alliance will enable both organizations to leverage each other's expertise and experience to address the dynamic and unique business challenges in the IoT world.
Mike Doobay, Global Leader–Telematics, IoT, and ALT CRM, Minacs, shared Minacs' vision in the IoT space. "While everyone has been talking about IoT and connected devices, the reality is taking time to shape up. Companies are unsure of how to manage the entire customer experience and to enable technology integration and deployment. Based on our 15 years of experience in the auto OEM leaders in North America which includes supporting their connected car solution, we have been able to create a suite of GenC solutions for every type of company in the IoT space. Our solution focuses on augmenting IoT services to include subscription services such as billing, marketing, customer experience support, and monetization across the globe. NSW's Toami has achieved tremendous success in deploying IoT solutions, and together we look forward to enabling business transformation for clients."
Daisuke Takemura, Head of IoT, NSW, spoke on the customer benefits of the new solution. "The partnership between Minacs and NSW will now offer a comprehensive technology and customer experience solution for connected devices and IoT services providers. This ensures faster go-to-market time for clients. The partnership also enables access to world-class customer experience services for NSW's Japanese customers. The clients can opt for as-a-service model where billing will be monthly and high initial investment is reduced. The solution also enables scalability across the globe and leverages Minacs' global footprint and experience."
The partnership brings together NSW's Toami platform and Minacs' Aurora GenC platforms and its customer experience expertise. Toami is a Cloud-based non-programming platform that enables quick and inexpensive development of IoT solutions, which connect to communication devices and networks, display and manage data, and link to external services on a Cloud server. GenC solutions, created to meet the needs of the connected generation, are equipped with modules to support omni-channel marketing automation, e-commerce, billing and revenue management, Big Data analytics, and customer experience management.
GenC Suite is designed for companies in the IoT space to deliver a seamless brand experience to their customers. The solution resides on Minacs' easy-to-use proprietary platform and leverages analytics to deliver proactive customer experience, including technical support, billing and revenue management, customer loyalty and retention, and marketing optimization. GenC is a business division of Minacs.
Since 1966, NSW has provided IT solutions, which include system development for every industry, large-scale system operation, and one-stop data center outsourcing. Based on NSW's experience, the company offers a cloud computing service, which provides various levels of support, including a data center solution for both monitoring and operations, and also the integration of transition design and IT resources. In addition, NSW develops systems for both mobile devices and car electronics, as well as design development of LSI and boards.
Please visit the NSW website for further information. http://www.nsw.co.jp.
Minacs is a leading outsourcing business solutions partner to global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare, and public sectors. 21,000 Minacs experts across 35 centers worldwide deliver customer experience, marketing, and back office solutions to power superior business results for clients.
Visit www.minacs.com to learn more about Minacs' solutions for global enterprises and their customers.
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