MICHELIN® Commercial Service Network Launches in Canada

MICHELIN® presents suite of new services for Canadian fleets at Truck World 2016

LAVAL, QC, April 14, 2016 /CNW/ - Michelin North America (Canada) Inc. is introducing the Michelin® Commercial Service Network (MCSN), a franchise program of commercial tire dealerships dedicated to providing quality, consistent service across Canada to both local and national fleet accounts. The MCSN dealers furnish a comprehensive service package, including preventative maintenance, a centralized after-hours emergency road service (ERS), and a convenient online fleet tire-reporting and service-tracking program.

"Michelin is proud to bring the innovation of the Michelin Commercial Service Network to Canada and to introduce it to the industry in person at this year's Truck World show," said Harold Phillips, Chief Operating Officer, Michelin North America (Canada) Inc. "The network arose in response to a clear need from fleets for consistency and high-quality service throughout North America. The MCSN empowers Michelin-affiliated fleets to work efficiently by helping to maximize their uptime and control costs, ultimately positioning fleets to better meet their customer needs."

MCSN franchisees must be an authorized Michelin truck tire dealership and affiliated with a Michelin Retread Technologies (MRT) retreader. All membership dealers are officially certified and equipped with highly trained technicians and the latest professional equipment. They stay up-to-date on maintenance standards and safety practices through regular online courses provided by Michelin.

The Michelin Commercial Service Network offers the Canadian trucking industry innovative solutions to better inform and connect fleets and service providers through a new streamlined online system. Fleets can quickly locate dealers nearest them and easily track service calls with an online dashboard system. The MCSN suite of services now available in Canada includes:

  • On Call 2.0 Emergency Road Service (ERS)
    • Michelin's 24-hour emergency road service program, connects to emergency tire services during a truck breakdown
    • Receive the high-quality, consistent tire service Michelin is known for with added innovation:
      • LivetrackTM: event monitoring with real-time dispatch screen views
      • FixPixTM; pictures included with each event provide 100% proof of product and service
      • Free dispatch for tires for North American fleet customers
      • Roll-time target of less than two hours
      • Expanded North American coverage
      • Consistent service and tire pricing
      • Detailed ERS event dashhboard
  • Tire Care
    • An advanced tire-monitoring program that helps fleets maximize uptime and control costs

To locate a Michelin dealer or service location anywhere in Canada and U.S, fleets can visit     http://www.michelintruck.com/en_CA/tools/dealer-locator/#/. Dealers and fleets can also share their experiences with the online community on Michelin Truck Tires Facebook.

About Michelin

Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles. The company also publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Greenville, S.C., Michelin North America (www.michelinman.com) employs more than 22,750 and operates 20 major manufacturing plants. In Canada, Michelin employs over 3300 and has three tire manufacturing facilities located in Nova Scotia. The recently launched Michelin X Line Energy Z is produced at the Michelin Waterville truck tire plant in Nova Scotia as well as at the Michelin Spartanburg plant in South Carolina. To learn more about truck tires and services, visit www.michelintruck.com.  

SOURCE Michelin Canada

For further information: Irene Aguzzi, Michelin North America (Canada) Inc., C. 514-475-7684, irene.aguzzi@ca.michelin.com; Lindsay Caradonna, Ketchum Public Relations, 416-355-7413, Lindsay.Caradonna@Ketchum.com


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